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Comparethemarket.com.au compares energy plans with the assistance of our trusted affiliate, Residential Connections Pty Ltd. Note: The below information was kindly supplied by Residential Connections Pty Ltd.

What is the switching time frame?

In recent times, a percentage of energy retailers have adapted to portals that allow customers to submit their applications online. This process is time efficient and entails simple steps to process an application. However, this does not apply to all retailers. Some energy retailers may require you to contact them directly through their web portal.

Upon receiving an application, your new energy retailer will organise your account. As of 1 October 2021, electricity transfers no longer take up to 90 days as they did in the past. Instead, transfers can now occur within two business days in the future or retrospectively up to 65 days in the past, subject to eligibility. Future transfers may be based on an estimated read.

If your energy retailers are different for gas and electricity, then your energy accounts may be transferred on different dates unless a special meter read is requested. Please note that all communication with your current energy retailer will be done by your new retailer. Residential Connections Pty Ltd recommends that you do not arrange for a disconnection with your current retailer.

However, if moving houses you can request a disconnection date. Concurrently, you should provide your new energy retailer with the move in date, also ensuring the new retailer has been informed with ample time to make the arrangements.

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