Here are a few reasons why Australians choose health.com.au for their health cover:
When health.com.au began operations in 2012, there hadn’t been a new health insurance company in Australia since 1976. As an innovative, digitally led health insurer dedicated to customer service, health.com.au made waves in the industry and in 2015 was acquired by GMHBA. With this additional support, they have pursued best-in-class technology to assist them in delivering a customer-centric experience.
health.com.au understands that health insurance can be complicated. That’s why this online-only insurer works to do away with the confusing side of insurance and drive for simplicity by making cover options clearly defined and easy to understand. What’s more, their online policy management and 24/7 claims functionality is easy to use, letting you manage your cover and claim for services in the comfort of your own home.
As a testament to their dedication to customer service, health.com.au has been rewarded for their efforts with ServiceRage’s National Champion’s Happiest Customers in 2015. They ensure Aussies’ questions are answered instantly with their online chat function.
health.com.au offers policies that are designed to meet your cover needs, including:
health.com.au pays towards eligible services for inpatient hospital treatment. A lower level policy typically covers your admission as a private patient as well as a few basic hospital treatments, while higher levels can provide cover for services like joint replacements and more expensive surgeries.
Using the tiered classification system, health.com.au provides a great range of options to their customers. Policies such as their Basic+ are perfect for tax time and their Silver+ cover is suitable for more mature and content couples and singles.
Extras policies cover a range of outpatient services, depending on the level of cover you purchase. A more basic level of cover may pay towards prescription glasses and general dental check-ups, whereas a higher level of cover will pay more towards a wider range of services such as podiatry and major dental work.
health.com.au can provide cover for emergency ambulance transport in their policies. This is great news for those living outside of Queensland and Tasmania, since you can be hit with large out-of-pocket expenses if you require an ambulance. Find out more on our ambulance cover page.
There are a couple of ways you can claim if you’re a health.com.au policyholder.
Many services covered under an extras policy can be claimed on the spot with a HICAPS (Health Industry Claims and Payments Service) machine at your healthcare provider. Once you swipe your health.com.au membership card, the relevant amount for the service you’re claiming will automatically deduct from the total bill. You’ll then be required to pay for any outstanding amount leftover (known as the gap).
Otherwise, you can take advantage of their 24/7 online claims service. Simply head onto their website and follow the customer service portal prompts to make your claim. Make sure you provide all relevant documentation and receipts to help your claim process faster and successfully.
Yes, health.com.au offers combined hospital and extras policies to customers. You can choose from a number of hospital and extras bundles which combine different levels of hospital cover and extras, making it easy to find a package that could meet your needs.