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More businesses are moving their operations online and most are using online systems to ultimately manage their business end to end. But no matter how enthusiastically businesses embrace the use of technology, having online operations does not come without its perils.

During the2020-21 financial year, there was a 13% increase in the reports of cybercrime to the Australian Cyber Security Centre (ACSC) from the previous year.1

If your business relies heavily on the online world to run, the last thing you need is malware or a denial-of-service attack interrupting your operations and revenue stream.

This is where Cyber Liability insurance (also known as cyber insurance) can help. We’ll take you through Cyber Liability insurance and why it’s something you should consider to help protect your business.

Cybercrime is criminal activity that either targets or uses a computer, a computer network or a networked device

For example: A medical clinic receives an email that appears legitimate but contains a suspicious link. When accidentally clicked by an employee, the link installs malware on the clinic’s systems and compromises patient data.

A cyber insurance policy could assist the clinic in various ways such as in mitigating the effects of the attack, restoring the system, retrieving lost data, and may even make a payment to the clinic for loss of profits as a result of interruption to its business operation.

What is cyber liability insurance?

Cyber Liability insurance is designed to protect your business from the legal costs and expenses related to cybercrime. This can include cover such as fines, penalties and notification costs in the event of a data breaches, as well as loss of profits resulting from business interruption caused by a cyber event. Coverage is generally split into two categories: first-party and third-party. This means that a cyber insurance policy can cover cyber incidents which cause damage to your business (the first-party) as well as those that affect your customers (the third-party).

What’s covered by Cyber Liability insurance?

As with most types of insurance, the inclusions of cyber insurance can differ between providers and policies. However, you can generally get cover for:

  • Data breaches, including theft or loss of client information
  • Network security breaches
  • Business interruption costs
  • Forensic investigation into the cause or scope of a breach
  • Data recovery costs
  • Cyber extortion
  • Crisis management costs (to protect or mitigate damage to your businesses reputation resulting from a cyber event)
  • Loss and legal costs, including fines and penalties resulting from a third party claim for data or network security breach against your company.

What’s excluded from cyber insurance?

Of course, insurance can’t cover every scenario. Again, coverage will vary across providers and policies but some standard exclusions in cyber insurance policies include:

  • ‘Betterment’ or improving your systems to a better position than they were prior to the breach
  • Loss as a result of failure to supply by any utility providers
  • Bodily injury and property damage.

Why is Cyber Liability insurance important?

With cybercrime becoming more prevalent in a world that continuously moves online, Cyber Liability insurance may be just as important as any business insurance.

In fact, in just one year (2020-21), the ACSC received more than 67,500 reports of cybercrime, an increase on the previous year that saw a cyber attack reported every 8 minutes.1 Reported losses from cybercrime totalled more than $33 billion.

What’s more, small businesses reported a higher number of cybercrimes in 2020-21 than the previous and lost an average of nearly $9,000 to cybercrime.

If your business can’t afford the financial ramifications of a cyber attack, it could be well worth investing in Cyber Liability insurance.

Person typing on a laptop, covered by cyber liability insurance

Frequently asked questions

How much does cyber insurance cost?

The cost of cyber insurance varies for each business because premiums are calculated using factors that are often unique to your company. Some things that might affect how much you pay for cyber insurance include:

  • The industry your business operates in
  • How many employees you have
  • The amount and sensitivity of data you store (e.g. a company that runs medical systems storing patient data will likely face a more significant risk from breaches than a local bakery)
  • How much you wish to insure your business for
  • Any additional options you add to your policy.

Your policy premiums will also be affected by which provider you choose.

If you’d like an idea of how much your business could potentially pay for cyber insurance, you can complete a free quote through our business insurance comparison service.

Is cyber insurance necessary?

While not required by law,  cyber insurance should be considered by any business that wants to protect their operations and customers. Cyber threats are continually evolving and becoming more frequent, and one attack could have the potential to bring your whole business to a standstill.

If you’re unsure whether your business needs cyber insurance, perhaps ask yourself a couple of questions:

  • Can my business afford the repercussions (like data recovery, lawsuits and reputational risk) of a data breach or other cyber-attack?
  • How significant would the impact on the operations of my business be if it becomes the victim of a cybercrime?

Who needs Cyber Liability insurance?

In short, any business that operates online should consider cyber insurance. From small local businesses whose only online presence is their website to large multi-million-dollar companies that store data from thousands of customers, they could all potentially benefit from Cyber Liability insurance.

How do I compare cyber insurance?

Comparing cyber insurance needn’t be difficult. In fact, you can do it in three easy steps!

  1. Analyse your business and its needs, including how much of a threat cybercrime poses to it, how much you’d like to be insured for and what inclusions and optional extras you may want.
  2. Head to our business insurance comparison service to get started. Just enter in a couple of details about your business (like how many employees you have and your annual revenue) and choose the product you want to compare.
  3. Compare your options! Our comparison service will do the work for you by showing you the policies we have to offer from selected leading Australian insurers. All you need to do is browse through them and find one you like! You can also start your application for your chosen policy through us.

Adrian Taylor, General Manager

Cyber insurance tips from our General Insurance expert, Adrian Taylor

  1. Businesses that rely on computer systems to store important information (like customer or order details) should consider taking out Cyber Liability insurance to be protected in the event their systems are compromised.
  2. Make sure that you regularly back up your business data as this may limit the damage in the event of a cyber attack.
  3. Businesses should have robust security software on all their computers and devices and consider a firewall for an added layer of protection. This will make it more difficult for hackers to access the system.
  4. You might find that some insurers have different risk rating factors to others, which means your businesses could see lower premiums from certain insurers. It’s a good idea to compare your options through Compare the Market to find a range of policies from different insurers.
  5. If you find a suitable policy, be sure to understand what you are covered for by reading the PDS or talking to your insurer if in doubt.

Protect your business with cyber liability insurance

No company is immune to cybercrime so protect yourself, your employees and your customers as best you can with cyber liability insurance. Whether it’s a data breach, a ransomware intrusion or denial-of-service attack that interrupts your revenue, cyber liability insurance can help cover the costs keeping your business protected online.

Get cyber liability insurance for your business today through our business insurance comparison service. Just a few minutes comparing quotes could save your business down the line. So why not see what we have to offer?


1 Australian Cyber Security Centre – Annual Cyber Threat Report 2020-21. Published September 2021. Accessed October 2021.

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