Some energy providers can sort an electricity connection in a single business day, while others may need two or more business days to connect; gas connections typically take a few days. Electricity and gas can only be connected on business days, not on weekends or public holidays.
If you need an urgent connection for gas or electricity, you should contact your provider as soon as possible. But you may have to pay a fee to expedite a same-day connection service. Alternatively, if you’re moving, you can compare energy plans online and we may be able to find you a better deal.
Depending on your contract, when you connect electricity to your new home you may need to pay a connection fee. Your provider will include these fees in your next bill at your new property. These fees differ between providers and energy plans, so it’s important that you check your options and compare energy providers to make the most of your budget.
Electricity bills generally arrive quarterly; however, if you have a smart meter or have the option in your plan, you could receive bills monthly. The first electricity bill you’ll receive after moving will be from your previous provider for the energy you used at your previous address.
This bill could take a couple of weeks to arrive after you move and will cover the time from the start of the last quarter to the day you disconnected. It’s a similar case for gas bills where these are issued quarterly – except in VIC, where gas bills arrive every two months.
The billing period between different addresses is not necessarily the same. When you receive an electricity or gas bill, you will be able to see the billing period listed somewhere on the page. After you move into your new home, the first bill could take anywhere from 10 to 100 days to arrive. The billing period is already in place when moving into a new home, so you slot into the existing cycle rather than starting at the beginning of a new billing cycle. Therefore, your first bill is from your move-in date to the end of the existing 90-day cycle.
Connecting electricity and gas is essentially the same for both rental properties and new homes. The only difference is that some rental properties may include the cost of electricity and gas in your rent payments; you can find this information in your rental agreement.
In that case, you only need to organise a disconnection at your old place, as your landlord will sort out the energy connection at the rental property.
Solar panels are a renewable energy source that may save you money on your power bills. This is because, by generating electricity directly from the sun, you reduce the amount of power you need from the local grid (where power is wired to your home from power stations). Having solar panels also means you can take advantage of feed-in tariffs, where you get paid by your state or territory’s government for the excess electricity you generate from your solar panels and feed to the grid.
When you tell your energy provider that you’re moving houses, let them know if your new home has solar panels; your provider may be able to put you on a new contract with a feed-in tariff.
If you’re building a new home, you’ll need to organise a new connection from your house to the grid.
To do this, the energy distributor in your area will need to be contacted. Energy distributors manage the poles, pipes, network and grid that transports electricity from a power plant to your home. However, you don’t need to contact them yourself. The builder of the home (either the owner or a construction company) can contact your chosen retailer (or the distributor directly) on your behalf. The retailer will then organise the connection with the distributor for you. You may then need to pay to help cover the cost of extending the grid and connecting your new home, which can take several business days.
Another method is to find an electrical contractor capable of connecting you to the electricity network. Usually, they can even submit a connection application for your new home on your behalf.
Should your new address have gas appliances (like stoves, ovens and water heaters), you’ll also need to organise a gas connection when moving. Here’s what to think about when moving to a house with gas appliances:
As the Head of Energy at Compare the Market, Meredith understands that Victoria’s energy market is quite unique compared to the rest of Australia. She strives to make gas and electricity as easy as possible for Victorians to understand and get the most out of their energy plans.
Meredith has six years within the energy industry, following 15 years of experience in financial services and is currently studying a Master of Business Administration. Meredith is a dedicated customer advocate who is passionate about empowering Australians to find the right products to suit their needs by removing the confusion from comparing.