Explore Health Insurance

Joshua MalinWritten by Joshua Malin
Reviewed by Lana Hambilton
Last updated 04/09/2023

Key takeaways

Extras cover in Australia is an important product to consider, so it’s essential to understand how this cover works, the included treatments, waiting periods and costs before deciding on a policy.

  • Extras cover is a type of health insurance used for medical care as an outpatient. Also known as ancillary cover or general treatment, it can cover you for a range of services that Medicare doesn’t contribute towards.
  • It can include a range of services like dental treatment, prescription glasses, physio, acupuncture and more.
  • On an extras health insurance policy, the services you’re covered for can be subject to a range of dollar and percentage claiming limits.
  • Extras health insurance services are subject to waiting periods which are up to the discretion of your health fund. Waiting periods typically vary from two months to three years or more, depending on the service and the health fund.

Extras cover explained

Extras health insurance explained by Dr Ginni Mansberg.

Why take out extras cover?

Extras cover is particularly useful if you use out-of-hospital medical services as it can be used to maintain your health and improve your quality of life. The benefits of an extras policy can include:

  • Cover for out-of-hospital services such as dental check-ups, physiotherapy and chiropractic
  • Contributing to the cost of health products such as prescription glasses, hearing aids and orthotics
  • Ambulance cover on select policies depending on your state of residence
  • Cover for some non-PBS pharmaceuticals


Choosing your extras health insurance policy

The right extras policy for you will depend on your budget and healthcare needs. However, there are a few things you might like to consider before you decide to take out a policy:

  • Level of cover. When you take out extras insurance, you’ll need to choose the level of cover you think suits you best. Higher levels of cover are typically more expensive, in exchange for higher benefit limits and a wider range of services covered.
  • Life stage. Depending on your life stage, your extras cover needs could vary significantly.
  • Claim limits. There is a wide range of percentage and dollar limits that affect the amount you can claim on an extras policy. You’ll want to fully understand how these limits affect you before committing to a new extras policy.

Steven Spicer, Executive General Manager of Health, Life and Energy

Expert tips for extras health insurance

Our health insurance expert, Steven Spicer, has put together some helpful tips on how to take advantage of extras health insurance.

Consider your limits

Keep an eye out for the individual limits (the total amount you can claim) but also how much you can get back per visit. Take physiotherapy for example; people who regularly visit a physiotherapist may choose to have higher limits with lower returns, whilst others opt for a smaller limit with big returns as they might only visit now and then.

Look for preferred providers

Some health funds have ‘preferred providers’ that they have agreements with for common extras services, such as dental and physiotherapy. These agreements usually provide members with more transparent pricing and reduced costs due to better negotiations. Just keep in mind that if you go to a provider outside of these agreements, you may have higher out-of-pocket costs.

Use your limits before they reset

The amount you can claim back on most extras resets annually, but it’s worth knowing that the definition of annual varies depending on the fund you’re with. The vast majority of funds refresh at the end of the calendar year, while others are based on the financial year or your membership year. Check your policy details for when your limits reset so you can get the most value out of your cover.

What is extras cover?

Two young women with extras cover exercise
Extras cover is a type of health insurance that covers you for out-of-hospital medical care. Also called ancillary cover or general treatment, it covers a range of services that aren’t included under Medicare, like dental treatment, prescription glasses, physio, acupuncture and more. They’re typically treatments you may rely on regularly throughout the year and can attract ongoing costs each time you visit.

Services covered by extras health insurance

Depending on your level of extras cover, you can be covered for a range of services from accredited or recognised healthcare providers, including but not limited to:

  • General dental – check-ups, examinations, x-rays, scale and cleans, fillings
  • Major dental – crowns, bridges, dentures, wisdom teeth removal, veneers, surgical tooth extractions
  • Orthodontic – braces, Invisalign, retainers (including fitting and adjustment)
  • Endodontic – root canal therapy, gum treatment
  • Optical – prescription eye glasses, contact lenses, prescription sunglasses
  • Physiotherapy – sport or movement exercise therapy for muscles or post-operative treatment
  • Remedial massage – sports or injury treatment, deep tissue massages
  • Chiropractic – consultations, x-rays, back manipulation and spinal adjustments for musculoskeletal issues
  • Podiatry – ingrown nails, bunions, corns, ankles and lower limbs (useful for sportspeople and those with walking disorders)
  • Orthotics – shoe inserts/insoles to restore natural foot function
  • Exercise physiology – the use of clinically prescribed exercises to rehabilitate and manage injuries, chronic conditions, disabilities and more
  • Psychology – treatment from a psychologist to address mental and physical health issues (some policies only cover treatment from a clinical psychologist)
  • Non-PBS pharmaceuticals – helps pay for prescription medicine not listed on the government’s Pharmaceuticals Benefits Scheme (PBS)
  • Lifestyle – helps pay for approved courses to improve your lifestyle, including programs for quitting smoking, fitness classes, gym memberships or weight management courses
  • Eye therapy – treatment or physical therapy for crossed eyes, lazy eyes and double vision
  • Occupational therapy – treatment to train people with physical injuries or illness (e.g. re-learning to walk after an accident, restoring function in broken bones or torn limbs)
  • Speech therapy – assessment and treatment to re-learn to speak after a stroke or to help people with speech disabilities or impediments
  • Hearing aids – to purchase, repair or replace a device to correct a hearing impairment
  • Dietician services – diet, nutrition, weight loss and disease management by a recognised dietician
  • Health aids and appliances – c-pap machine, blood pressure monitors, crutches and glucose monitors for diabetes management
  • Ambulance – depending on which state you live in, you may want to consider taking out ambulance cover. Ambulance cover is included on some health insurance extras policies; however, the type of ambulance cover can vary by policy and fund.

Are there different levels of extras health insurance?

Extras cover is typically available in three different levels. However, this can vary depending on your provider.

Top-level ancillary cover will typically include more extras services and have high payable benefit limits and annual limits. In comparison, lower-level policies (basic or medium extras) may limit you to a smaller range of services and pay a lower rebate or lower annual limit.

Basic extras cover

Lower-level basic extras policies may include (but aren’t limited to) cover for:

  • General dental
  • Physiotherapy
  • Optical (dependent on provider).

Basic policies may be subject to combined group limits and typically cover a lower percentage of service costs, which is why they generally cost less and have lower premiums than higher-level extras policies.

Medium extras cover

Medium-level extras policies usually provide good value for money. These policies will typically include (but aren’t limited to) cover for:

  • General dental
  • Major dental
  • Endodontics.

These policies will also typically include some of the following:

  • Orthodontics
  • Optical
  • Non-PBS pharmaceuticals
  • Physiotherapy
  • Chiropractic/osteopathy
  • Podiatry
  • Psychology
  • Hearing aids.

Medium-level policies typically have higher annual limits than basic policies, but aren’t as high as comprehensive policies.

Top extras cover

Comprehensive extras are the most expensive out of the three levels, but will cover the widest range of healthcare services, have the highest limits and pay the highest percentage of service costs. Top-level comprehensive policies usually include (but aren’t limited to) cover for:

  • General dental
  • Major dental
  • Endodontic
  • Orthodontic
  • Optical
  • Non-PBS pharmaceuticals
  • Physiotherapy
  • Podiatry
  • Psychology
  • Acupuncture

How extras health insurance benefits and limits work

Older man paying for extras cover treatment
All extras policies have benefit limits on how much you can claim per year for each specific treatment.

The amount you’ll receive will depend on which service you’re claiming and the maximum limit your policy provides. Another factor is whether your health fund pays a certain percentage of the costs or up to a set dollar amount.

Percentage limit

Some health funds and their policies cover a percentage of the costs associated with your treatment. For example, your policy may cover up to 60% of your dental costs, and you’ll have to pay the other 40% as an out-of-pocket cost, known as the gap payment.

Alternatively, your policy may cover 100% of the costs of listed items (like glasses), although this will likely still be subject to an annual limit.

Dollar limit

Some extras health insurance policies will have a dollar limit on how much you can claim per service, applied either annually per policy, up to the group limit and sub-limit or per visit or item.

Type of extras limitExample of extras limit
Annual limitThe annual limit is the maximum that each person on the policy can claim for a service each calendar, financial or membership year. An annual limit can also have a policy/family limit.
Policy/family limitYour level of cover could have a yearly limit of $600 per policy to spend on major dental, which means you’ll have to pay for any major dental work that exceeds this limit out of your pocket. Keep in mind that if there are multiple people on one policy, the limit is based on the policy and not people. So, if two people on the one policy each require $600 worth of work, the policy would only cover the cost once.
Sub-limitSay you have a sub-limit of $300 for crowns (out of the $600 major dental limit); if you need to spend more than that on crowns, you’ll have to pay for the additional expenses yourself – you won’t receive the full $600 major dental limit for crowns alone.
Combined group limitExtras cover may group services (e.g. major dental, general dental, endodontic) and have a total limit for all those included services. So, if you have a total limit of $1,000 and spend $800 on dental, you’ll only have $200 left to spend on the other services.
Per visit/item limitYour policy could have a limit of $150 per pair of glasses or a maximum of $99 on surgical tooth extraction. Or, if you’re receiving physiotherapy, your policy may only cover $34 for your initial visit and $26 for subsequent visits.
Per personIf you have a couples or family extras health insurance policy, you may have additional coverage and higher limits. However, your policy may limit what each person can claim individually.
Service limitThe level of cover you choose may limit how many times you can access certain services. For example, it may have a service limit for dentures (e.g. a full denture replacement is limited to once every three years).
Lifetime limitYour policy may have a dollar-value limit for certain services which doesn’t restart each year (e.g. you may have $3,000 to spend on orthodontics/braces over the lifetime of your policy). Any previously claimed services that have a lifetime limit will carry across with you even if you switch health funds. This means you cannot re-set your lifetime limit by switching health funds.
Read your policy brochure to find out what your specific limits are, and make sure you claim as much as you can throughout the year to get the most value from your policy.

When will my limits renew?

Most limits on your extras policy will renew every year. This will either be on a membership, financial or calendar year, depending on the fund you’re with. Read your policy documents or contact your insurer for this information, as it can vary between services, policies and providers.

How extras benefits are paid

In terms of your health insurance extras benefits, you can either:

  • Claim benefits on the spot by swiping your health insurance membership card at service providers that have a HICAPS terminal
  • Claim benefits online (and in some instances through your fund’s mobile app) and be reimbursed after you’ve paid for your service. Ensure that you keep any receipts as your health fund may request this as proof of claim
  • Claim benefits by visiting your health fund’s nearest branch, keeping in mind that not all health funds have branches

Is extras cover worth it?

Extras could be worth it if you regularly visit non-Medicare services (like your dentist or chiro) or if you want to reduce surprise expenses. Based on the number of claims you make on your policy each year, an extras policy can be good value for money. Most people can find at least one feature in an extras policy they would benefit from year-round.

For example, if you don’t want to pay the full cost of dental check-ups yourself or you play sports and need regular physiotherapy appointments, you could benefit from an extras policy. Or if you have children who may require braces or glasses, having extras health insurance could help pay for these expensive products and services.

How much does extras health insurance cost?

Extras-only health insurance generally costs less than a hospital insurance policy. However, your extras cover premiums do depend on which level of extras you get and who it covers. For example, extras policies that cover a variety of services with high limits will command a higher premium, while lower-level policies may cost less. If eligible, you may also be able to lower your costs by applying the Australian Government Rebate to your premiums.

Also, family extras cover will naturally cost more than single policies, as it will cover more people.

We’ve compiled some example prices below to give you an idea of how much extras cover may cost. Remember, your actual costs will vary depending on your circumstances and needs.

Cost range per monthCost range per year
Extras policy for a single person*$13.95 to $117.15$167.35 to $1,405.80
Extras policy for a family^$29.21 to $289.35$350.16 to $3472.40

* Based on quotes for a single, 30-year-old Queensland male who is eligible for the full government rebate. Compared through our health insurance comparison service in February 2023. Age-based discount and lifetime health cover loading do not apply.

^ Based on quotes for a family in Queensland (including two partners aged 30 years old and three dependent children) who are eligible for the full Australian Government rebate. Compared through our health insurance comparison service in February 2023. Age-based discount and lifetime health cover loading do not apply.

Should I get extras cover, hospital cover or combined cover?

Everyone’s needs and budgets are different, which means it’s hard to say which type of policy you should get, whether it’s a hospital, extras or a combined policy. A combined policy joins the two types of insurance – hospital and extras – under one policy, so you can be treated both in and out of hospital by a range of healthcare providers.

If you want to keep on top of your health, extras can provide benefits for preventative and ongoing treatment. However, you may be more concerned about the cost of in-hospital surgeries (like knee replacements), in which case hospital insurance might be your preference.

However, you don’t necessarily have to choose one or the other. If a combined hospital and extras policy is within your budget, it can give you the benefits of both types of health insurance. A combined policy can also give you the peace of mind that you won’t have to pay for all of your healthcare when the time comes.

Important things to know about extras health insurance

You can’t avoid the Medicare Levy Surcharge by taking out extras cover

A standalone extras policy won’t exempt you from the Medicare Levy Surcharge (MLS). The MLS is a surcharge to high-income earners who don’t hold an eligible hospital insurance policy, designed to encourage them to use the private health system.

If you want to avoid the MLS, you’ll need to take out eligible hospital cover. However, if you still want the benefits of extras cover, you can take out a combined hospital and extras policy.

Extras cover comes with waiting periods

Extras health insurance policies will typically have waiting periods, varying from two months to three years or more depending on the service and the health fund.

The Commonwealth Ombudsman outlines examples of typical waiting periods for some services in the table below.1

Extras serviceExample of waiting period
General dental2 months
Optical (e.g. glasses or contact lenses)6 months
Major dental (e.g. crowns, bridges)12 months
Orthodontics1-3 years
Source: Commonwealth Ombudsman (Private Health Insurance Ombudsman) – Waiting periods for private health insurance. Accessed May 2023.

Unlike waiting periods for hospital benefits, which the government sets, health insurance providers set extras waiting periods themselves and can make waiting periods as long as they want (within reason).

However, you can potentially shorten your waiting period or get extras cover with no waiting period for particular services. Some health funds or policies allow you to start claiming on select extras services straight away with no waiting period, while some have promotions from time to time that waive some extras cover waiting periods to attract more members.

However, waivers usually only occur on certain policies or services (e.g. health funds may have promotions that waiver the two- or six-month waiting periods on included extras).

Some of the extras services that may waive waiting periods include:

  • General dental
  • Physiotherapy
  • Chiropractic
  • Natural therapies.

That said, you’re unlikely to get waiting periods waived on more expensive services like major dental or orthodontics.

You can get extras cover with a pre-existing condition

While you may have longer waiting periods on hospital cover with a pre-existing condition, this rule doesn’t apply to extras cover. This means that standard waiting periods will apply to your extras cover, even with a pre-existing condition.

You can get an extras health insurance policy for your whole family

In fact, there are extras health insurance policies for singlescouplesfamilies and single parents. Health insurance for families will allow you to include your dependent children on your policy. Depending on your health fund and situation, they may be able to stay on your policy until they are 31.

Steven Spicer, Executive General Manager of Health, Life and Energy

Meet our health insurance expert, Steven Spicer

As the Executive General Manager of Health, Life, and Energy at Compare the Market, Steven Spicer is a strong believer in the benefits of private cover and knows just how valuable the peace of mind that comes with cover can be. He is passionate about demystifying the health insurance industry and advocates for the benefits of comparison when it comes to saving money on your premiums.

Steven has 20 years of experience as a people-first business leader, with a focus on creating services that put customers first.


1 Commonwealth Ombudsman (Private Health Insurance Ombudsman) – Waiting periods for private health insurance. (accessed May 2023)

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