Tip: If the supply address is your business location, keep a copy of the invoice filed away for taxation purposes.
If you’re on a single rate electricity tariff, you’ll typically be charged the peak rate for all your energy use, regardless of when throughout the day or night you used it.
If you’re on a time of use tariff, this rate is charged for electricity usage during the busy times of the day when demand is highest (e.g., in the mornings and evenings when everyone is at home). Peak times can also vary depending on the day of the week.
A reduced rate is charged for electricity usage during quieter times when demand is low. For example, 10pm-6am on a weekday or all-day Sunday is considered off-peak.
The rate that covers the gap between peak and off-peak times for a time of use tariff.
A charge for the level of demand a household or business has on the network for a specified period of the day. This is usually charged during the busy time of the day when everyone is using electricity (e.g., 2pm-8pm).
An electricity supply for specific appliances, such as hot water systems and underfloor heating, are separately-metered at a lower rate. These appliances are often used during off-peak times (e.g., overnight) and are typically large, energy-guzzling systems, so a controlled load tariff ensures that their energy usage doesn’t inflate your standard home bill.
*Blocks refer to specific amounts of energy usage, which may be charged at varying rates. For example, the first block of your energy usage may be priced higher than the next block of your usage.
On a single rate gas tariff, usually you will be charged at peak rate(s) for all your gas usage, regardless the day or season. You will usually see different peak rates for different usage blocks*, depending on how much gas you use during the billing period.
*Blocks refer to specific amounts of gas usage, which may be charged at varying rates. For example, the first block of your gas usage may be priced higher than the next block of your usage.
If you’re in Victoria, you might see off-peak rates for gas. Retailers typically charge a reduced rate for gas usage during the summer period (known as seasonal rates).
It’s important to take the time to review your bill and ensure there are no discrepancies or issues prior to the payment date.
If there are no additional conditions, payment options can be found at the very bottom of the same page (commonly referred to as a payment slip). BPAY biller codes, direct debit, credit card, mail and pay in person at an Australia Post outlet are all common payment options.
There should be instructions on how to pay your energy bill, and you can always call up your energy retailer if you’re having trouble or have any specific queries. Keep in mind that if you’re paying with a cheque, you’ll have to cut off and send this section off with your cheque.