How do we make money?
We don’t charge customers anything to use our comparison service. Instead, we receive a commission each time someone takes out a new energy offer after being referred to our trusted energy service provider, Residential Connections Pty Ltd. The commission is paid to us by the energy retailer when a customer takes up an energy service with that retailer through our service.
We pride ourselves on the integrity of our comparison service. The value of the commission paid to us by Residential Connections Pty Ltd does not affect the comparison we provide to you or the presentation of energy plans from our panel of energy retailers.
How does our comparison service work?
Choosing the right energy product can be difficult and time-consuming. Our comparison service aims to make that process easier and faster for our customers and allows them to shop around for a better deal.
On our website, customers can enter details about themselves and their postcode, what product they want (electricity, gas or both), then browse through the energy offers that are available to them through our service.
For electricity cost estimates, we base usage on the model annual usage for your region, as determined by your energy regulator (either Australian Energy Regulator or Essential Services Commission in Victoria). For gas, we estimate usage based on a low, medium or high-usage scale.
Customers can get more accurate estimates by entering their usage details from a recent bill to obtain monthly, quarterly or yearly estimated energy costs. Once they have chosen a product that they wish to purchase, they can complete an application online (if available), or through a call centre operated by our partner, Residential Connections Pty Ltd.
When showing results for combined products (both electricity and gas), our comparison service only displays offers for combined products where both products are from the same retailer. Customers who are searching for gas and electricity do not have to acquire gas and electricity as a combined product from the one retailer. Customers can search for and compare standalone products from separate energy retailers by conducting individual searches for electricity and gas through our comparison service per fuel type.
From time to time, we may have access to better offers that are only available over the phone. Call us to see if you are eligible.
What brands and products do we compare?
We currently compare products from the following energy retailers:
We’re working hard to onboard energy retailers that aren’t currently part of our comparison service, and we hope to have good news on that front for our customers in the future.
There will be times when certain products are not available or we are unable to return any quotes to a customer. Primarily, the range of products compared for a specific customer will depend on where their property is located.