How do we make money?
We don’t charge customers anything to use our comparison service. The energy retailer pays a commission to us through our trusted partner Residential Connections Pty Ltd. When a customer takes up an energy service with that retailer through our service, the commission is passed onto us.
We pride ourselves on the integrity of our comparison service. The value of the commission paid to us by Residential Connections Pty Ltd does not affect the comparison we provide to you or the presentation of energy plans from our panel of energy retailers.
How does our energy comparison service work?
Choosing the right energy plan can be difficult and time-consuming. Our comparison service aims to make that process easier and faster for our customers and allows them to shop around for a better deal that suits their budget and energy needs.
We aim to give customers personalised energy options relevant to their needs and individual circumstances. We do this by asking for details like:
- Your postcode because energy retailers and the energy markets depend on your state and location.
- What plan you want, because you may want to compare only electricity, gas or both.
- Whether you have or are interested in solar power, because you may want to compare solar feed-in tariffs.
For electricity cost estimates, we base usage on the model annual usage for your region, as determined by your energy regulator (either the Australian Energy Regulator or Essential Services Commission in Victoria). For gas, we estimate usage based on a low, medium or high-usage scale.
Customers can get more accurate estimates by entering their usage details from a recent bill to obtain monthly, quarterly or yearly estimated energy costs. Once they have chosen a plan they wish to apply for, they can complete an application online (if available) or through a call centre operated by our partner, Residential Connections Pty Ltd.
When showing results for combined plans (both electricity and gas), our comparison service only displays offers for combined plans where both plans are from the same retailer. Customers searching for gas and electricity do not have to acquire gas and electricity as a combined plan from one retailer. Customers can search for and compare standalone plans from separate energy retailers by conducting individual searches for electricity and gas through our comparison service per fuel type.
From time to time, we may have access to better offers that are only available over the phone. Call us to see if you’re eligible.
What brands and products do we compare?
We currently compare products from the following energy retailers:
We’re working hard to onboard energy retailers that aren’t currently part of our comparison service, and we hope to have good news on that front for our customers in the future.
There will be times when certain products are unavailable, or we cannot return any quotes to a customer. Primarily, the range of products compared for a specific customer will depend on where their property is located.