OVO Energy

OVO Energy at a glance

• No transaction or exit fees on energy products
• Energy that’s 100% carbon neutral
• At least 10% green energy
• Australian-based customer service team

About OVO Energy

After initially launching in the UK in 2009 and quickly becoming the nation’s biggest independent retailer and second-largest retailer, OVO Energy launched on Australian shores in 2019. With a friendly customer service team based in Melbourne, the energy provider prides itself on offering excellent service, access to more renewable energy and affordable prices.

In a nutshell, OVO Energy has a big focus on providing clean and economical energy for all customers. It offers electricity and solar options for people across South Australia, New South Wales, Victoria and Queensland.

Features of OVO Energy’s energy plans

• All plans use renewable energy. While all OVO Energy plans use at least 10% green energy, you also have the option of investing in the nation’s renewable energy future by increasing how much renewable electricity you use. All plans are also 100% carbon-neutral, meaning they don’t release carbon dioxide into the atmosphere.
• Easy payments with direct debit. It’s easier than ever to pay your energy bill on time. All energy plans through OVO Energy require a direct debit payment, which will leave your account at the same time every month. You’ll always know how much you’ll need to pay and when.
• Transaction fees waived. You won’t be charged a transaction fee for simply paying your bill each month. There are also no exit fees if you change energy providers.
• Bill-smoothing. You’ll pay the same amount each month for your energy – even if you’re using more or less than other times of the year. OVO Energy estimates how much energy you’ll use in a year and calculates your monthly debit based on this average. You’ll always know what your bill is and by the end of a 12-month period, you should end up with a zero balance.
• You’re paid interest if you’re in credit. If there’s a month where you’ve used less energy than was estimated on your bill, OVO Energy will pay you interest on this amount. This interest amount increases the longer you’re a customer with OVO Energy.
• No penalty for increased energy use. Because your bills are estimated, and an average is calculated on how much energy you’ll use for the year, there are going to be some months where you’ll use more energy than others. When calculating your monthly bill, these are taken into consideration, and you won’t be charged interest if your account falls into debt. Your bills may be adjusted if you’re regularly using too much or too little of your estimated usage.
• Support when you need it. If you have any questions about your bill or require assistance, OVO Energy can help. A Melbourne-based customer service team is available to answer queries online or through their customer service hotline.