Explore Energy

About Alinta Energy

For over 20 years, Alinta Energy has been supplying energy to customers in Australia. With award-winning customer service, Alinta Energy is committed to playing a positive role in Australia’s future.

Alinta Energy’s portfolio includes gas-fired generation in several states, along with a significant renewable energy investment strategy. Their goal is to have 1,500 MW of owned and contracted renewable energy generation by 2025.

In January 2018, Alinta Energy’s owner, Chow Tai Fook Enterprises (CTFE), acquired the Loy Yang B power station in the Latrobe Valley, Victoria. The 1,100MW plant is Victoria’s newest and most efficient coal-fired power station, providing about 20 per cent of the State’s energy needs.

Services offered

Alinta Energy offers both residential and businesses a variety of energy plans, including:

  • Electricity
  • Natural gas
  • Solar feed-in tariffs
  • Electricity and gas plans for small to large businesses.
  • Smart meters available in South Australia and Victoria.
  • Installation of solar systems in Western Australia.

Energy plans

Alinta offers a range of conditional discount products in the below states*:

  • Electricity and natural gas plans in Victoria.
  • Electricity and natural gas plans in New South Wales.
  • Electricity plans in Queensland.
  • Electricity and natural gas plans in South Australia.
  • Natural gas plans in Western Australia

*Products may not be available in all areas. T&Cs apply.

Why choose Alinta Energy?

Established in 1941, Alinta Energy has an extensive history of supplying electricity and gas to Australian homes and businesses of all different sizes.* The energy retailer has an award-winning customer contact centre in Perth and emphasises affordability, competitive pricing, experience and transparency as the core values of their company. Other reasons why customers choose Alinta Energy are:

  • pay on time and in full discounts off usage charges
  • no lock-in contracts or exit fees
  • no credit card fees, including AMEX
  • no late payment fees
  • 24/7 online account access with secure payment options available
  • competitive business electricity rates for small and large

Alinta Energy pride themselves on being customer-focused and are committed to making energy more affordable for all Australians. They continue to learn from their customers to find better ways to do business and make things easier for you.

*Products may not be available in all areas. T&Cs apply.

Frequently asked questions

How do I switch to Alinta Energy with Compare the Market?

You can switch to Alinta Energy online or over the phone through us.

With us, you can compare the prices and features of various energy plans from some of Australia’s top energy retailers with our free energy comparison tool. Once you find a plan you like you can purchase the plan through our service – it costs the same as going direct!

Once you’ve sent through your application, Alinta Energy will take care of the rest. They’ll send you a welcome pack and you’ll have a 10-business day cooling-off period in case you want to cancel.

Does Alinta Energy offer concessions?

Yes. If you hold a government concession card (such as a Health Care Card, Pensioner Concession Card or Veteran Affairs Card), you may be eligible for a government-funded energy concession or rebate.

You may also be eligible for the Hardship Utilities Grant Scheme (HUGS), if you’re having difficulties paying your energy bill.

What happens if I can’t afford to pay my bill?

Suppose you’re going through financial hardship and are having difficulties paying your bills. In that case, Alinta Energy can evaluate your situation on a case-by-case basis and, depending on your circumstances, may arrange:

  • additional time to pay
  • temporary suspension of recovery actions on your account
  • payment plans
  • alternative payment options
  • referral to a few local and registered Financial Counselling Service
  • your bill to be redirected to a third person
  • access to Hardship Utilities Grant Scheme (HUGS)
  • reduction or waive fees, charges and debt.

Make sure you check whether you’re eligible for any concessions and rebates and stay on top of tips and tricks you can use to be more energy efficient.

Check out our guide to energy-efficient appliances and our article on whether energy-efficient appliances can make a difference to your bill.

Does Alinta Energy cater for life support equipment?

Yes, Alinta Energy caters for life support equipment. If you or someone you live with requires life support that’s energy-intensive, you may be eligible for the Life Support Rebate. The value of the rebate may depend on the type of equipment you use and where you live.

You can register your life support equipment by filling out a form, which also needs to be filled out by a Medical Practitioner before you send it off.

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Or call us on 1800 990 003
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