Explore Energy

Formerly known as TRUenergy, EnergyAustralia is one of Australia’s leading energy retailers with origins date back over 100 years. They supply electricity and gas to over 1.7 million customers across eastern Australia and have a broad energy portfolio that consists of thermal coal, natural gas, hydro-electric, solar energy and wind power.

One of EnergyAustralia’s goals is to generate renewable energy plants and lead Australia’s transition into the new age of energy with cleaner power methods that produce lower emissions. As such, they own and operate a range of energy generation facilities (coal and gas power plants, wind farms) across NSW, VIC and SA.

Services offered by EnergyAustralia

  • electricity plans
  • the ability to offset energy use for carbon neutrality
  • gas plans
  • solar power systems
  • battery storage system
  • hybrid solar inverter (solar, storage enclosure and battery)
  • green energy plans/options

Energy plans

EnergyAustralia generally provides three types of electricity and gas plans, including:

  • Basic Home: A basic home energy plan with standard rates and no discounts.
  • No Frills: An energy plan with fixed low rates for 12 months.
  • Total Plan: An energy plan with fixed rates for 12 months and a guaranteed total bill discount.

Plan costs and features will depend on your:

  • postcode, suburb and state
  • daily energy usage
  • usage period (monthly, bi-monthly or quarterly)
  • included green energy (if any).

Why should I choose EnergyAustralia?

EnergyAustralia cares about providing its customers with clean and reliable renewable energy at affordable prices, to help reduce the impact on the environment. They also help offset their electricity emissions for a flat fee. What’s more, EnergyAustralia is currently partnered with Velocity Frequent Flyer to enable new customers to gain Velocity travel points when they switch EnergyAustralia.

Other reasons to choose EnergyAustralia are:

  • they’re award-winning. Global Reviews has awarded EnergyAustralia first place for their digital customer experience in 2015, 2016, 2017, 2018 and 2019.1 They’ve also won numerous other awards for customer satisfaction.
  • they may help you stay environmentally conscious. They provide customers the option to offset energy use for carbon neutrality with no added costs;
  • their reputation. EnergyAustralia is a provider of energy for over 1.7 million Aussies;
  • they help you track your energy usage. You can manage your accounts and bills digitally, all in one place; and
  • it’s easy to move with EnergyAustralia. EnergyAustralia’s Move-In Lights On Guarantee will make sure the power is on the day you move in (T&C’s apply).

Frequently Asked Questions

Are there any fees other than the daily supply and energy usage charges?

There may be additional fees but they aren’t fixed and may vary depending on where you live, your plan and circumstances. These fees may include:

  • late payment
  • dishonour
  • disconnection
  • GreenPower
  • credit card fees.

Can I switch between plans?

Yes, you can easily switch between plans. We recommend using our energy comparison service to compare a variety of energy plans from some of Australia’s top providers. This way, you won’t be limited by one brand, which may allow you to make an informed decision on your next plan.

Will I have to pay any exit fees if I ever cancel my plan with EnergyAustralia?

No, EnergyAustralia doesn’t apply any exit fees to any of their plans.

Can I get a gas plan with EnergyAustralia?

It depends on where you live. EnergyAustralia supplies gas to homes in most areas except regional Queensland, the Wimmera region in Victoria and Wagga Wagga in New South Wales. Western Australia, Northern Territory and Tasmania are not serviced either.

What is GreenPower?

GreenPower is a government-managed program that’s helping the nation transition to renewable energy – energy that doesn’t produce any net greenhouse gas emissions.

The GreenPower program ensures that, the renewable electricity EnergyAustralia purchases on your behalf meets strict environmental standards.

Disclaimer: Products and services may not be available in all areas listed. Information, plans, and bonus offers current as of 8/10/2020. T&Cs apply.

Sources

1 Energy Australia (2020). Awards and recognition. Accessed 27 November 2020.

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