Since their emergence in 2004, Red Energy has grown to supply both electricity and gas to residential and small business customers across VIC, SA, QLD, the ACT and NSW.
Red Energy is owned by Snowy Hydro, the all-Australian energy generation company behind the Snowy Mountains Hydro-electric Scheme. This scheme provides renewable power to Australia’s eastern mainland grid.
Red Energy offers electricity and gas services to residents and businesses. They also provide services that support renewable energy, including:
Red Energy offers a variety of electricity and gas plans for both residential and small business customers. Depending on where you live and your eligibility, you can find a plan that may include one or more of the following features:
Note: Not all plans and features will be available to all customers. Information accurate as of November 2023.
Red Energy is 100% Australian owned by Snowy Hydro, one of the country’s most recognised companies for innovation and renewable energy. Customers also benefit from local, award-winning service from Red Energy’s Melbourne-based customer service team.
On top of this, Red Energy also provides their customers with easy-to-understand plans and discounts. Red Energy has also partnered with Qantas to offer customers rewards points, depending on the account holder’s eligibility. Furthermore, the company prides themselves on competitive solar rebates, flexible payment options and no exit fees.
Red Energy customers have a range of different payment options to choose from. You can pay your bill online, through BPAY, in person at any Australia Post office, by phoning the automated service or by mailing a cheque to Red Energy.
If you receive Centrelink payments, you can also arrange to pay your bills through Centrepay. Other customers looking for flexible payment methods can opt for EvenPay™, where Red Energy estimates your energy usage so you can pay the same amount each bill (also known as bills smoothing) by making weekly, fortnightly or monthly payments instead of paying larger amounts quarterly, depending on what arrangement best suits you.
Red Energy offers concessions and rebates for eligible customers, although the entitlements on offer differ by state/territory.
To qualify for concessions or rebates, you may need to be a concession card holder. Depending on where you live, eligible concessions cards may include:
Not all concessions cards will be eligible for all concessions or in all states and territories.
If you or a member of your household requires life support equipment, you can register your house with Red Energy. Eligible equipment includes:
After registering your life support equipment with Red Energy, both Red Energy and your energy distributor are required to provide at least four business days’ notice before a planned interruption of power to your home. If there’s an unplanned power interruption, you must immediately contact your energy distributor using the faults and emergency phone number included in your bill.
Customers with life support equipment may also be eligible for energy concessions and rebates.
Red Energy accepts customers with life support equipment through our energy comparison service.
You can start your switch by comparing energy plans. This way, you’ll get a pretty good idea of the plans on offer and be able to compare a range of them all at once.
Once you’ve found a plan you like, simply sign up to it! Your new retailer will take care of the rest, including the handover from your current provider.
Electricity transfers take only two business days, though gas transfers can take up to a full billing cycle.
Moving to a new house and need a new energy provider? Or perhaps it’s just time for a switch?
Whatever your reason for comparing energy, Compare the Market’s energy comparison service can do the job for you in just a few minutes. Just enter a few details about your home and energy usage and get a range of plans that might suit your needs. It’s Simples!
