Since their emergence in 2004, Red Energy has grown to supply both electricity and gas to residential and small business customers across VIC, SA, QLD, the ACT and NSW.
Red Energy is owned by Snowy Hydro, the all-Australian energy generation company behind the Snowy Mountains Hydro-electric Scheme. This scheme provides renewable power to Australia’s eastern mainland grid.
Red Energy customers have a range of different payment options to choose from. You can pay your Red Energy bill online through your Red Energy account or BPAY (through your bank account) or in person at any Australia Post office. You can also pay your bill by phoning the automated service or by mailing a cheque to Red Energy.
If you receive Centrelink payments, you can also arrange to pay your bills through Centrepay. Other customers looking for flexible payment methods can opt for EvenPay™, which allows you to pay your bills in manageable increments (weekly, fortnightly or monthly) instead of paying larger amounts quarterly.
Red Energy offers concessions and rebates for eligible customers, although the entitlements on offer differ by state/territory.
If you or a member of your household requires life support equipment, you can register your house with Red Energy. Eligible equipment includes:
After registering your life support equipment with Red Energy, both Red Energy and your energy distributor are required to provide at least four business days’ notice before a planned interruption of power to your home. If there’s an unplanned power interruption, you must immediately contact your energy distributor using the faults and emergency phone number included in your bill.
Customers with life support equipment may also be eligible for energy concessions and rebates.
Red Energy accepts customers with life support equipment through our energy comparison service.
You can start your switch by comparing energy plans. This way, you’ll get a pretty good idea of the plans on offer and be able to compare a range of them all at once.
Once you’ve found a plan you like, simply sign up to it! Your new provider (also known as retailers) will take care of the rest, including the handover from your current provider.
As of 1 October 2021, electricity transfers no longer take up to 90 days as they did in the past. Instead, transfers can now occur within two business days in the future or retrospectively up to 65 days in the past, subject to eligibility. Future transfers may be based on an estimated read.
Before switching, it’s worth checking whether your previous provider will apply any exit fees and that you don’t have any outstanding balances on your bill. You should also determine your energy requirements and know what you need and want from an energy plan.