Explore Energy

About Red Energy

Since their emergence in 2004, Red Energy has grown to supply both electricity and gas to residential and small business customers across VIC, SA, QLD, the ACT and NSW.

Red Energy is owned by Snowy Hydro, the all-Australian energy generation company behind the Snowy Mountains Hydro-electric Scheme. This scheme provides renewable power to Australia’s eastern mainland grid.

Services offered

Red Energy offers electricity and gas services to residents and businesses. They also provide services that support renewable energy, including:

  • GreenPower. Customers can choose to add 100% accredited GreenPower to their Red Energy account, or they can take out a plan that already features this product. GreenPower enables Red Energy to buy a portion of their electricity from renewables like hydro, wind, solar and waste to help reduce greenhouse gas emissions on your behalf. This product is currently available in each state Red Energy services.
  • Electric vehicle plans. Available to customers in each state Red Energy services, this plan offers electric vehicle owners (who have a smart or interval meter installed) free electricity use during certain times and days. Terms and conditions apply.

Energy plans

Red Energy offers a variety of electricity and gas plans for everyone, from those living in small apartments to owners of small and medium businesses. Depending on where you live and your eligibility, you can find a plan that may include one or more of the following features:

  • competitive solar rebates
  • flexible payment options
  • no exit fees
  • no contract term for electricity or gas
  • options for electronic billing
  • Qantas Red Saver rewards program

N.B: Not all plans and features will be available to all customers.

Frequently asked questions

How can I pay my Red Energy bill?

Red Energy customers have a range of different payment options to choose from. You can pay your Red Energy bill online through your Red Energy account or BPAY (through your bank account) or in person at any Australia Post office. You can also pay your bill by phoning the automated service or by mailing a cheque to Red Energy.

If you receive Centrelink payments, you can also arrange to pay your bills through Centrepay. Other customers looking for flexible payment methods can opt for EvenPay™, which allows you to pay your bills in manageable increments (weekly, fortnightly or monthly) instead of paying larger amounts quarterly.

Does Red Energy offer concessions?

Red Energy offers concessions and rebates for eligible customers, although the entitlements on offer differ by state/territory.

  • VIC. You must hold a Pensioner Concession Card (PCC), Department of Veterans’ Affairs (DVA) Gold Card or a Health Care Card (HCC). These entitle you to several energy concessions, including a percentage discount on your bill.
  • NSW. You must have a PCC, HCC or a DVA Gold Card (marked with Totally and Permanently Incapacitated [TPI], Disability Pension or War Widow/Widower Pension). These will then entitle you to receive one of several energy rebates provided by the NSW Government.
  • SA. To check if you’re eligible and apply for the state government’s energy concession, visit the South Australian Department of Human Services website.
  • QLD. You need to have a PCC, HCC, DVA Gold Card (and receive the TPI or War Widow/Widower Pension), Queensland Seniors Card or asylum seeker status to be eligible for the QLD Government’s electricity rebate.
  • ACT. You may qualify for the ACT Government’s Utilities Concession if you hold a PCC, HCC, Veteran’s Affairs PCC or DVA Gold Card (with conditions).
How does Red Energy cater for life support equipment?

If you or a member of your household requires life support equipment, you can register your house with Red Energy. Eligible equipment includes:

  • oxygen concentrators
  • Crigler-Najjar syndrome phototherapy equipment
  • kidney dialysis machines
  • chronic positive airways pressure respirators
  • intermittent peritoneal dialysis machines
  • life support ventilators or respirators
  • any other equipment that’s certified by your registered medical practitioner.

After registering your life support equipment with Red Energy, both Red Energy and your energy distributor are required to provide at least four business days’ notice before a planned interruption of power to your home. If there’s an unplanned power interruption, you must immediately contact your energy distributor using the faults and emergency phone number included in your bill.

Customers with life support equipment may also be eligible for energy concessions and rebates.

Red Energy accepts customers with life support equipment through our energy comparison service.

How do I switch energy providers?

You can start your switch by comparing energy plans. This way, you’ll get a pretty good idea of the plans on offer and be able to compare a range of them all at once.

Once you’ve found a plan you like, simply sign up to it! Your new provider (also known as retailers) will take care of the rest, including the handover from your current provider.

You’ll start receiving bills from your new provider after the switch, which could be up to three months after you apply, depending on when your meter was last read.  Your previous provider will send you a final bill after the switch to close out the account with them.

Before switching, it’s worth checking whether your previous provider will apply any exit fees and that you don’t have any outstanding balances on your bill. You should also determine your energy requirements and know what you need and want from an energy plan.

Why choose Red Energy?

Red Energy is 100% Australian, owned and operated by Snowy Hydro, one of the country’s most recognised companies for innovation and renewable energy. Customers also benefit from local, award-winning service from Red Energy’s Melbourne-based customer service team.

On top of this, Red Energy also provides their customers with easy-to-understand plans and discounts. Red Energy has also partnered with Qantas to offer customers rewards points, depending on the account holder’s eligibility. Furthermore, the company prides themselves on competitive solar rebates, flexible payment options and no exit fees.

Make the switch today

Moving to a new house and need a new energy provider? Or perhaps it’s just time for a switch?

Whatever your reason for comparing energy, Compare the Market’s energy comparison service can do the job for you, at no cost at all and all in a few minutes. Simply enter in a few details about your property and energy needs to compare away!

N.B: Information current as of 25 September 2020. Not all plans and features will be available to every customer.

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Or call us on1800 990 003