Explore Energy

About Red Energy

Since their emergence in 2004, Red Energy has grown to supply both electricity and gas to residential and small business customers across VIC, SA, QLD, the ACT and NSW.

Red Energy is owned by Snowy Hydro, the all-Australian energy generation company behind the Snowy Mountains Hydro-electric Scheme. This scheme provides renewable power to Australia’s eastern mainland grid.

Services offered

Red Energy offers electricity and gas services to residents and businesses. They also provide services that support renewable energy, including:

  • GreenPower. Customers can choose to add 100% accredited GreenPower to their Red Energy account, or they can take out a plan that already features this product. GreenPower enables Red Energy to buy a portion of their electricity from renewables like hydro, wind, solar and waste to help reduce greenhouse gas emissions on your behalf.
  • Electric vehicle plans. This plan offers electric vehicle owners (who have a smart or interval meter installed) free electricity usage charges during certain times and days. Terms and conditions apply.

Energy plans

Red Energy offers a variety of electricity and gas plans for both residential and small business customers. Depending on where you live and your eligibility, you can find a plan that may include one or more of the following features:

  • Competitive solar feed-in tariffs
  • Flexible payment options
  • No exit fees
  • No contract term for electricity or gas
  • Options for electronic or postal billing.

Note: Not all plans and features will be available to all customers. Information accurate as of November 2023.

Why choose Red Energy?

Red Energy is 100% Australian owned by Snowy Hydro, one of the country’s most recognised companies for innovation and renewable energy. Customers also benefit from local, award-winning service from Red Energy’s Melbourne-based customer service team.

On top of this, Red Energy also provides their customers with easy-to-understand plans and discounts. Red Energy has also partnered with Qantas to offer customers rewards points, depending on the account holder’s eligibility. Furthermore, the company prides themselves on competitive solar rebates, flexible payment options and no exit fees.

Frequently asked questions

How can I pay my Red Energy bill?

Red Energy customers have a range of different payment options to choose from. You can pay your bill online, through BPAY, in person at any Australia Post office, by phoning the automated service or by mailing a cheque to Red Energy.

If you receive Centrelink payments, you can also arrange to pay your bills through Centrepay. Other customers looking for flexible payment methods can opt for EvenPay™, where Red Energy estimates your energy usage so you can pay the same amount each bill (also known as bills smoothing) by making weekly, fortnightly or monthly payments instead of paying larger amounts quarterly, depending on what arrangement best suits you.

Does Red Energy offer concessions?

Red Energy offers concessions and rebates for eligible customers, although the entitlements on offer differ by state/territory.

To qualify for concessions or rebates, you may need to be a concession card holder. Depending on where you live, eligible concessions cards may include:

  • Pensioner Concession Card
  • Department of Veterans’ Affairs Gold Card
  • Health Care Card from Services Australia
  • Commonwealth Seniors Health Care Card.

Not all concessions cards will be eligible for all concessions or in all states and territories.

How does Red Energy cater for life support equipment?

If you or a member of your household requires life support equipment, you can register your house with Red Energy. Eligible equipment includes:

  • Oxygen concentrators
  • Crigler-Najjar syndrome phototherapy equipment
  • Kidney dialysis machines
  • Continuous positive airways pressure respirators
  • Intermittent peritoneal dialysis machines
  • Life support ventilators or respirators
  • Any other equipment that’s certified by your registered medical practitioner.

After registering your life support equipment with Red Energy, both Red Energy and your energy distributor are required to provide at least four business days’ notice before a planned interruption of power to your home. If there’s an unplanned power interruption, you must immediately contact your energy distributor using the faults and emergency phone number included in your bill.

Customers with life support equipment may also be eligible for energy concessions and rebates.

Red Energy accepts customers with life support equipment through our energy comparison service.

How do I switch energy providers?

You can start your switch by comparing energy plans. This way, you’ll get a pretty good idea of the plans on offer and be able to compare a range of them all at once.

Once you’ve found a plan you like, simply sign up to it! Your new retailer will take care of the rest, including the handover from your current provider.

Electricity transfers take only two business days, though gas transfers can take up to a full billing cycle.

Make the switch today

Moving to a new house and need a new energy provider? Or perhaps it’s just time for a switch?

Whatever your reason for comparing energy, Compare the Market’s energy comparison service can do the job for you in just a few minutes. Just enter a few details about your home and energy usage and get a range of plans that might suit your needs. It’s Simples!

single alexksander portrait in bottom global block

Ready to look for a better deal? It’s easy to compare with us.

Compare energy plans
single sergei portrait in bottom global block