Explore Energy

Lumo Energy at a glance

  • electricity and gas plans across South Australia and Victoria
  • options available for both residents and businesses
  • flexibility with no lock-in contracts on any plan
  • a rewards program for members

About Lumo Energy

Lumo Energy is an Australian-owned energy provider that launched in 2010. They’re wholly owned by Snowy Hydro Limited, which launched in 1949 and is one of Australia’s largest and oldest renewable energy generators. Having won multiple awards, Lumo Energy has provided electricity and gas to hundreds of thousands of homes and businesses across South Australia and Victoria since its inception.

Lumo Energy always strives to do their best by their customers. While price is important, Lumo prides itself on offering extra value to customers. It seems to be paying off, with the company winning numerous customer awards over the years. This highlights their commitment to seeking better ways to assist customers and being an easy to deal with.

They’re also a champion for small businesses. Lumo Energy knows that running a small business can be difficult enough, so have a range of business energy packages that can help a variety of business types.

Lumo Energy values community and has partnered with organisations to support grassroots initiatives. They also offer meaningful engagement with the public, beyond the traditional expectations of an energy provider.

What services does Lumo Energy offer?

For customers across South Australia and Victoria, Lumo Energy offers a range of gas and electricity services. Please note: not all features and plans are available nationwide or in all areas.

  • For homes. This energy provider offers a variety of electricity and gas plans to South Australian and Victorian residents. In addition, they’ll offer financial hardship options for individuals in certain circumstances, direct debit billing, and more.
  • For businesses. Lumo Energy offers both electricity and gas to small business across Victoria and South Australia. A small business must use 1TJ or less of gas a year and less than 40MWh of electricity in Victoria or less than 160MWh of electricity in South Australia.

Meters

Whether you’re building a new home, organising a meter or want an existing meter relocated or altered, Lumo Energy offers meter alterations and installation to some customers. Lumo can also assist with the installation of smart meters, which can automatically read your home’s electricity usage without the need of an expert physically reading your usage.

Solar Feed-in Tariffs

If you’re an eligible customer with solar panels and your system feeds electricity back into the grid, you may receive credits that will be applied to your bill.

Frequently asked questions

How can I pay my Lumo Energy bill?

Lumo Energy offers a variety of ways to pay your gas and electricity bills. The best part is they waive fees if you use your credit or debit card – meaning more cash stays in your pocket. You can:

  • pay bills electronically and online through BPAY;
  • organise a direct debit so payments are automatically taken from your account;
  • make payments by calling Lumo Energy’s 24/7 phone service;
  • set up a payment plan and make equal payments based on your energy use predictions with EvenPay via direct debit or Centrelink Benefits;
  • send a cheque in the mail;
  • head to your local Australia Post outlet and pay using your preferred payment method in person; or
  • make payments through Centrelink’s Centrepay service (if eligible).
Does Lumo Energy offer concessions?

Lumo Energy offers concessions and rebates to eligible customers across South Australia and Victoria. In most cases, you’ll need to hold one of the following cards and meet specific criteria for each concession:

  • Pensioner Concession Card issued by the Department of Veterans’ Affairs or the Department of Human Services
  • Health Care Card issued by the Department of Human Services
  • Department of Veteran’s Affairs Gold Card

Contact Lumo Energy for the full list of concessions you may be eligible for, but some include:

  • Victorian or South Australian energy concessions
  • The Emergency Electricity Payment Scheme
  • Life support concession.
Can I access my Lumo Energy account online?

As a Lumo Energy customer, you’ll be able to access your account through an online portal called MyAccount. Once you’ve logged in, you’ll be able to:

  • view and pay bills;
  • assess your electricity and gas usage;
  • update personal information; and
  • customise your billing method.
Does Lumo Energy offer any assistance if I’m struggling?

Lumo Energy has several types of assistance available for customers in need. You may need to meet certain criteria, but assistance could be available if you are:

  • facing hardship;
  • having difficulty making payments;
  • experiencing family violence; or
  • requiring energy for life support.
Can I connect to Lumo Energy online?

Yes, you can move and switch to Lumo Energy online if you’re a residential customer. You should always give yourself at least two weeks to organise a move, but our website allows you to book in five days before your move.

It takes a few moments to sign up and connect online but if you’re a business customer and need a connection, you can contact Lumo Energy by phone.

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Or call us on1800 990 003