Lumo Energy is an Australian-owned energy provider that launched in 2010. They’re wholly owned by Snowy Hydro Limited, which launched in 1949 and is one of Australia’s largest and oldest renewable energy generators. Having won multiple awards, Lumo Energy has provided electricity and gas to hundreds of thousands of homes and businesses across South Australia and Victoria since its inception.
Lumo Energy always strives to do their best by their customers. While price is important, Lumo prides itself on offering extra value to customers. It seems to be paying off, with the company winning numerous customer awards over the years. This highlights their commitment to seeking better ways to assist customers and being an easy to deal with.
They’re also a champion for small businesses. Lumo Energy knows that running a small business can be difficult enough, so have a range of business energy packages that can help a variety of business types.
Lumo Energy values community and has partnered with organisations to support grassroots initiatives. They also offer meaningful engagement with the public, beyond the traditional expectations of an energy provider.
For customers across South Australia and Victoria, Lumo Energy offers a range of gas and electricity services. Please note: not all features and plans are available nationwide or in all areas.
Whether you’re building a new home, organising a meter or want an existing meter relocated or altered, Lumo Energy offers meter alterations and installation to some customers. Lumo can also assist with the installation of smart meters, which can automatically read your home’s electricity usage without the need of an expert physically reading your usage.
If you’re an eligible customer with solar panels and your system feeds electricity back into the grid, you may receive credits that will be applied to your bill.
Lumo Energy offers a variety of ways to pay your gas and electricity bills. The best part is they waive fees if you use your credit or debit card – meaning more cash stays in your pocket. You can:
Lumo Energy offers concessions and rebates to eligible customers across South Australia and Victoria. In most cases, you’ll need to hold one of the following cards and meet specific criteria for each concession:
Contact Lumo Energy for the full list of concessions you may be eligible for, but some include:
As a Lumo Energy customer, you’ll be able to access your account through an online portal called MyAccount. Once you’ve logged in, you’ll be able to:
Lumo Energy has several types of assistance available for customers in need. You may need to meet certain criteria, but assistance could be available if you are:
Yes, you can move and switch to Lumo Energy online if you’re a residential customer. You should always give yourself at least two weeks to organise a move, but our website allows you to book in five days before your move.
It takes a few moments to sign up and connect online but if you’re a business customer and need a connection, you can contact Lumo Energy by phone.