Lumo Energy is an Australian-owned energy provider that rebranded from Victoria Energy in 2010. They’re wholly owned by Snowy Hydro Limited, which launched in 1949 and is one of Australia’s largest and oldest renewable energy generators. Having won multiple awards, Lumo Energy has provided electricity and gas to hundreds of thousands of homes and businesses across South Australia and Victoria since its inception.
Lumo Energy always strives to do their best by their customers. While price is important, Lumo prides itself on offering extra value with aa commitment to seeking better ways to assist customers.
Lumo Energy values community and has partnered with organisations to help support local initiatives and offer meaningful engagement with the public.
For customers across South Australia and Victoria, Lumo Energy offers a range of gas and electricity services. However, not all features and plans are available nationwide or in all areas.
Whether you’re building a new home, organising a meter or want an existing meter relocated or altered, Lumo Energy offers meter alterations and installation to eligible customers. Lumo can also assist with the installation of smart meters, which can automatically read your home’s electricity usage without the need of an expert physically reading your usage.
If you’re an eligible customer with solar panels and your system feeds excess electricity back into the grid, you may receive credits that will be applied to your bill.
Products and services may not be available in all areas. Information accurate as of November 2023.
Lumo Energy offers a variety of ways to pay your gas and electricity bills. The best part is they waive fees if you use your credit or debit card – meaning more cash stays in your pocket. You can:
Lumo Energy offers concessions and rebates to eligible customers across South Australia and Victoria. In most cases, you’ll need to hold one of the following cards and meet specific criteria for each concession:
Contact Lumo Energy for the full list of concessions you may be eligible for, but some include:
As a Lumo Energy customer, you’ll be able to access your account through an online portal called MyAccount. Once you’ve logged in, you’ll be able to:
Lumo Energy has several types of assistance available for customers in need. You may need to meet certain criteria, but assistance could be available if you are:
Yes, you can switch to Lumo Energy online with no disruption to power if you’re a residential customer. If you’re moving house, you should book ahead at least five business days in advance. However, if you’ve left it to the last minute, Compare the Market can help organise a same-day or next-day energy connection.
It takes a few moments to sign up online, but if you’re a business customer and need a connection, you can contact Lumo Energy by phone.
If you’re looking for a gas or electricity quote, we’re here to help. Our energy comparison service is free, easy to use and displays results within minutes. Simply enter some details about the home you need energy for, and we’ll do the rest.
It pays to compare, so let us help you today!
