While we do our very best to provide our customers with the highest possible standard of service, there may be occasions when you feel we have slipped up and would like us to put things right.
If you have a complaint, the first step is to let us know as soon as possible; if you’re already on the phone with us, please immediately inform the consultant if you have any concerns. Otherwise, you can:
If we cannot resolve your complaint immediately, we have an escalation procedure that ensures that your problem receives our full attention. In addition, you may, at any stage, refer the matter to the Commonwealth Ombudsman.
