Even though we do our very best to meet the highest possible standards in our work, there may be occasions where you feel we have slipped up, and that you would like us to put things right.
The very first thing to do is to let us know as soon as possible. If you are already on the phone to us, please let the consultant know straight away that you have a concern. If that is impractical, you can:
- Call our agents on 1800 880 111 when you have a moment
- Email us at [email protected]
- Write to the Health Account Manager, Compare the Market Pty Ltd, PO Box 301, Toowong, QLD, 4066
If we cannot resolve your complaint immediately, we have an escalation procedure that ensures that your problem receives our full attention. In addition, you may at any stage opt to refer the matter to the Commonwealth Ombudsman.