The Private Health Insurance Intermediaries Code of Conduct is a voluntary industry Code designed to enhance the standards of practice and service in the private health insurance industry.
The Code covers four main areas of conduct in private health insurance:
- Ensuring you receive the correct information on private health insurance from appropriately trained staff.
- Providing awareness of the internal and external dispute resolution procedures available in the event of a dispute.
- Ensuring all policy documentation is available and designed to help you make informed decisions about your health insurance policy purchase.
- Ensuring that all information between the associated parties is protected in accordance with national and state privacy principles.
Compare the Market is a proud signatory of the Code.