If you’re expecting a prize, but it still hasn’t arrived, please contact our Meerkat Mondays Customer Support Team at [email protected] or call 1800 633 7528.
Please also check through the following scenarios:
You haven’t yet redeemed your prize
If you didn’t fill out a redemption form for your prize (which appears after you win your prize in the game), please contact the Meerkat Mondays Customer Support Team.
You have three months to supply your details after winning before your unredeemed prize goes into our unclaimed and un-won prize pool. However, we will reach out to you over this period to remind you that we require your details to get your prize to you.
The physical prize wasn’t delivered to your nominated address
If a physical prize has not been delivered, please contact our Meerkat Mondays Customer Support Team as we will need to verify this with JB Hi-Fi’s (our prize partner’s) delivery records. Contact our team on [email protected] or call 1800 633 7528.
The digital prize (gift voucher) didn’t come through to your email inbox
Please also double-check your junk and spam inboxes for a gift voucher from [email protected] If you still can’t see your gift voucher, please contact our Meerkat Mondays Customer Support Team.