Meerkat Mondays Frequently Asked Questions

Meerkat Mondays dashboard

What if I need to change my email address?

If you need to change your email, you’ll need to contact the Meerkat Mondays Customer Support Team at [email protected] or call 1800 633 7528.

Why can’t I log into my Meerkat Mondays dashboard?

The Meerkat Mondays campaign is now over. The last day to play Meerkat Mondays was 14th February 2022.

If you were one of our lucky winners, your prize will still be fulfilled/redeemable. If you haven’t received your eGift card prizes in your inbox, please contact us at [email protected] or call 1800 633 7528.

Participating in Meerkat Mondays

What if I no longer want to receive Meerkat Mondays emails?

Now that Meerkat Mondays Membership has finished, you will no longer receive these transactional emails. If you don’t want to receive any marketing communications from Compare the Market, you can opt-out by unsubscribing from any marketing email you receive. This will not block transactional emails (e.g. entries, cancellation notices, redemption forms for prizes you’ve won).

When does the Major Prize Draws take place?

The Major Prize Draw will be conducted by our partner, Loyalty.com.au at Anisimoff Legal, Suite 5/210 Central Coast Hwy, Erina NSW 2250 on 21 February 2022.

Winners will be published on comparethemarket.com.au/meerkat-mondays/winners/.

What happens if I win a Major Prize Draw?

If you win the MINI Cooper in the Major Prize Draw, we’ll send you an email with a redemption form that you’ll need to fill out to claim your prize. We’ll also call you to share the big news!

How does the Major Prize Draw work?

With every Eligible Purchase, you are automatically entered into any Major Prize Draw that occurs during your Meerkat Mondays Membership. The final Major Prize Draw will happen on 21 February 2022.

In each draw that you have entries for, you have the chance to win a MINI Cooper.

The more Eligible Products you bought from us, the more chances you had to win our weekly game and the Major Prize Draw.

If you win, we’ll send you an email with a redemption form that you’ll need to fill out to claim your prize. We’ll also call you to share the big news!

Prizes

Where can I see the prizes I’ve won?

We’ll have sent you an email with a copy of your prize’s details when you won.

I haven’t received my prize. Who do I contact?

If you’re expecting a prize, but it still hasn’t arrived, please contact our Meerkat Mondays Customer Support Team at [email protected] or call 1800 633 7528.

Please also check through the following scenarios:

You haven’t yet redeemed your prize

If you didn’t fill out a redemption form for your prize (which appears after you win your prize in the game), please contact the Meerkat Mondays Customer Support Team.

You have three months to supply your details after winning before your unredeemed prize goes into our unclaimed and un-won prize pool. However, we will reach out to you over this period to remind you that we require your details to get your prize to you.

The physical prize wasn’t delivered to your nominated address

If a physical prize has not been delivered, please contact our Meerkat Mondays Customer Support Team as we will need to verify this with JB Hi-Fi’s (our prize partner’s) delivery records. Contact our team on [email protected] or call 1800 633 7528.

The digital prize (gift voucher) didn’t come through to your email inbox

Please also double-check your junk and spam inboxes for a gift voucher from [email protected] If you still can’t see your gift voucher, please contact our Meerkat Mondays Customer Support Team at [email protected] or call 1800 633 7528. We will do our best to change your delivery address.

I accidentally entered in an old (or incorrect) delivery address. What can I do?

Please contact our Meerkat Mondays Customer Support Team right away on [email protected] or call 1800 633 7528. We will do our best to change your delivery address.

Can I use my PO box for deliveries instead of my home address?

No, we don’t support PO box deliveries.

Which type of MINI Cooper could I win during the Major Prize Draw?

We’re giving away a MINI Cooper five-door hatch in chilli red with a black roof. Each MINI Cooper prize comes with automatic transmission.

The total prize value of the MINI Cooper prize is up to AU$41,168 and includes registration, Compulsory Third Party Insurance, stamp duty and dealer delivery charges (which may vary state by state).

Please note: Additional insurance, options, petrol and all other ancillary costs are the winner’s responsibility.

My prize is faulty or damaged. What do I do?

Please contact our Meerkat Mondays Customer Support Team on [email protected] or call 1800 633 7528 right away to let them know if your product has arrived faulty or damaged.

What happens if I don’t claim my prize?

If we don’t receive your details or you’re unable to confirm delivery after three months from winning, we’ll email you to let you know you’ve forfeited your prize. We’ll then place this prize into our unclaimed prize draw.

In the unclaimed prize draw, Meerkat Mondays Members who were eligible to win these unclaimed prizes under the relevant permit will have an automatic chance to win any unclaimed or un-won prizes.

When will I receive my prize?

Once you’ve filled out your online prize redemption form, we’ll process your win as soon as possible.

Voucher codes for digital prizes (e.g. a gift card) are automatically sent to your email inbox. Physical prizes (e.g. a TV) will take up to seven business days to reach your nominated delivery address.

Our prize partner, JB Hi-Fi, and their chosen courier will work as swiftly as possible during any postal delays affecting Australians.

If you’ve won the MINI Cooper from our Major Prize Draw, we’ll contact you to let you know via email and via your nominated phone number.

Meerkat Mondays has now ended.

Thank you for being a Meerkat Mondays member! A draw for any unclaimed or un-won prizes will take place on 23/5/2022. Winners, will be notified by phone and email within two (2) business days of the draw and their names will be published on Meerkat Mondays Winners | Compare the Market on 26/5/2022.

Have extra questions? Contact our friendly Meerkat Mondays Customer Support Team at [email protected] or on 1800 633 7528.

Support hours:
Monday – Friday: 9am-5pm