Before making a claim, it’s essential you gather the following information for faster and easier lodgement:
After you’ve gathered this information, you can head online to lodge your claim and to book an assessment of your car’s damage. If you’d prefer to talk to a team member, you can call Budget Direct at any time, seven days a week.
Within two business days of lodging your claim, Budget Direct will contact you if they require any extra information and will explain the next steps of the process. If your claim is accepted, Budget Direct will either repair, replace or pay you the market or agreed value of your car, depending on your claim and your PDS.
If you’re involved in an accident and the insurer deems you not at fault and the other party is identified, you won’t have to pay any excess. In other instances, you will usually have to pay the basic excess and any other additional excesses that may apply. All excesses will be listed on your Insurance Certificate.
Additional excesses may apply when the person driving your car, who is not an excluded driver but who:
Low Kilometres Policies
Gold Low Kilometres Comprehensive policies may attract a further additional excess when the car is being driven and:
For more detailed information on excess payments, always read your policy’s PDS.
You may cancel your policy at any time. If you cancel your policy within 21 days of the purchase or renewal date (“cooling-off period”) and no claim is made you will receive a full refund of the premium you have paid.
If you cancel outside the cooling-off period and no claim is made and you have paid an annual premium, you will be refunded any premium you have paid for the unused portion of your policy, less the early cancellation fee and less any government taxes and charges. If you paid your premium by instalments, there is no refund of any part of an instalment you have paid.
To cancel your Budget Direct car insurance policy, call them directly. If you’re looking to switch insurers, however, try out our car insurance comparison tool to find great-value car insurance from other well-known brands.
This depends on your car’s specifications, whether it’s modified, as well as who the regular driver is, particularly if the classic or vintage car is a high-performance car. Compare Budget Direct car insurance to find out if there is a policy available for your type of car.