As well as being proudly part of the global Virgin brand and network, Virgin Money is 100% owned by the Bank of Queensland (BOQ) Group. Virgin Money Australia has been delivering rewarding insurance to Australians since 2009 together with Auto & General (A&G), one of Australia’s leading insurance providers.
Virgin Money Insurance makes it easy to protect what matters most, with plenty of Car insurance and Home & Contents insurance options fit for you.
Customers can choose between three levels of car insurance: Comprehensive, Third Party Property, Fire and Theft and Third Party Property Only.
On top of these levels of cover, Virgin Money offers customers a range of optional extras they can add to their Comprehensive car insurance for further coverage.
|Insured events and inclusions||Comprehensive||Third Party Property, Fire and Theft||Third Party Property Only|
|Damage to other people’s property||✓||✓||✓|
|Accidental damage to your own car||✓||✗||✗|
|Hire car following no-fault accident||✓||✗||✗|
|Hire car following theft||✓||✓||✗|
|New car replacement||✓||✗||✗|
|Damage from an uninsured third-party driver||✓||✓||✓|
|Hire car following an at fault accident||Optional||✗||✗|
|Window glass excess reduction||Optional||✗||✗|
|Choice of repairer||Optional||✗||✗|
|Information accurate as of March 2023. Read the Product Disclosure Statement (PDS) for the full details.|
Virgin Money offers multiple levels of cover to suit various budgets and needs. Beyond their coverage and service, there are a few other reasons why Australians go to Virgin Money for car insurance, such as:
You can pay for your Virgin car insurance policy online with a Visa, Mastercard or American Express card or via Direct Debit from your bank account. You can pay your car insurance annually, monthly or fortnightly. It’s cheaper to pay annually for car insurance with Virgin Money than monthly or fortnightly instalments.
Yes, if you’re under 25 you will be covered by Virgin car insurance. It’s important to keep in mind that if you, or another listed driver who is under 25, has an accident or needs to make a claim, you may incur an additional excess.
You can make a car insurance claim by logging into your online policy manager via Virgin Money’s website or by calling their claims line. When an incident occurs, you should:
Once you’ve lodged your claim, you’ll be given an estimated processing time. A support service is available to answer any questions you have about making a claim and guide you through the process.
There will usually be a basic excess payment when you make a car insurance claim with Virgin Money, which will be outlined in your policy documents. When purchasing Virgin car insurance, you can choose a higher basic excess which may lower your premium, and vice versa. Keep in mind that you’ll have to pay the excess amount you choose in the event of a claim.
In addition to the basic excess, there may be additional excess payments depending on the circumstances of the incident. These include:
You can cancel your policy through Virgin Money’s online policy manager tools or by calling their Customer Care Team. If you pay your premium annually and have no pending claims, you’ll be refunded an amount of money based on the amount of time you had left on your policy period, but you also may have to pay a cancellation fee.
Should you cancel within 21 days of purchasing Virgin car insurance without making a claim, you’ll receive a full refund and won’t be charged a cancellation fee.
When comparing and buying car insurance with Compare the Market, you’ll see any applicable special offers and promotions for each listed policy before you buy. This includes any discounts for purchasing cover online.
For being part of the Virgin Money family, you’ll have access to Virgin Perks from time to time, including offers from other Virgin Money products, partners or Virgin Group businesses. They’ll let you know when these offers are available or you can check their website for the latest news and offers.