Simply Energy offers financial support in the form of bill extensions and payment plans for all customers who need help getting back on track with their bill payments. They offer personalised payment plans, including short- and long-term plans. You can typically choose to pay in advance or in instalments for these options.
Simply Energy has lots of options for those experiencing hardship. However, keep in mind that the sooner you let them know about your financial situation, the faster they can start supporting you.
The Simply Energy Electricity Tracker is an mobile app and web service that can be accessed through MyAccount. This online tracking tool is tailored for electricity smart meters and allows you to view and monitor your usage.
The budgeting feature allows you to set the amount you want to spend on electricity for a period and notifies you when you go over your budget.
Yes. In addition to discounts and concession rates, the Tracker also includes usage charges, supply charges, and solar feed-in credits (if applicable).
It doesn’t include manual adjustments, such as credits, forward balances (the amount not paid in the previous bill) and other charges like special meter read fees.
Unfortunately, you can only monitor your electricity usage with your smart meter.