You can pay your premiums by direct debit from your nominated bank account, or manually with a credit card or debit card. You can pay monthly or annually (with no discount).
The easiest way to make a claim is via the dedicated online claims portal on the Budget Direct website. You only need to register your details once, and you’ll be able to submit new claims at any time and view your pet’s claims history. Alternatively, you can submit a claim by email or post with your vet’s itemised invoice and all your relevant paperwork.
Budget Direct pet insurance can pay up to 80% of your eligible vet expenses up to the agreed annual limit and sub-limits per condition. You’ll generally pay the vet bill upfront and lodge a claim for reimbursement of your eligible costs after. Check your policy’s PDS for more details on your cover.
You can choose any registered veterinarian, vet clinic, or mobile vet within Australia to treat your pet. There’s no schedule of fees or charges for vet services, so you may want to get different quotes for comparison to ensure you’re paying a fair price.
Budget Direct pet insurance doesn’t cover pre-existing conditions, and this is a standard exclusion across most pet insurance policies. This will also include any related or bilateral conditions to a pre-existing condition. Pre-existing conditions are illnesses, clinical signs, or symptoms of a sickness that developed before you took out your policy or during the waiting period.
Budget Direct pet insurance has a two-day waiting period for accidental injuries and a standard 30-day waiting period for illnesses and tick paralysis treatment. Some specified ailments have an exclusion period of six months, including cruciate ligament conditions.
All pet insurance policies have age thresholds. If you’re taking out a Budget Direct pet insurance policy for the first time, your pet must be at least eight weeks old and under nine years; however, age limits don’t apply when renewing your policy provided you’ve maintained coverage with no breaks.
A standard policy excess is payable per condition when you claim; this means you won’t pay an excess twice if your pet needs vet care for the same condition within your policy period. Your excess will be deducted from your claim benefits, so make sure you read your policy terms for more information on excess and gap payments.
You can cancel your policy by phone and a cancellation fee may apply unless your pet has passed away. You can find all the relevant contact details for inquiries, claims, and cancellations on the website. Budget Direct pet insurance has a 21-day cooling-off period, so you can get your premiums refunded if you cancel your policy within the scheduled period and haven’t made a claim.