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Budget Direct travel insurance at a glance

  • Different levels of cover available
  • Multiple ways to claim, including over the phone and online
  • 24/7 access to a worldwide network of medical assistance providers

About Budget Direct

For more than 20 years, Budget Direct has proudly provided Australians with insurance to protect them when they need it most. They offer a range of cover including travel, home and contents, car, motorcycle, roadside assistance, pet and life insurance.

At Budget Direct, we’re as passionate about travel as you are. Whether you’re exploring Australia or heading overseas, we want to help keep you safe on your trip away.

With a range of benefits and optional covers, Budget Direct Travel Insurance can help protect you when you need it most.

What Budget Direct travel insurance covers

Travel insurance can help cover the financial costs of a wide range of unforeseen accidents or incidents before and during your trip.

Depending on the plan you choose, the main benefits provided by Budget Direct travel insurance include:

 Overseas medical expenses: Medical cover for the cost of unforeseen emergency medical and hospital treatment overseas. Cover can last up to a maximum of 12 months from the onset of the illness, condition, or injury.

  • Amendment or cancellation costs: With our Comprehensive, Essential and Domestic policies, we can cover the cost of non-refundable prepaid travel-related expenses in case you’re forced to call off or reschedule your trip due to an insured event. This is subject to the policy limit or cover chosen, whichever is higher.
  • Luggage and personal effects: Consider cover for the cost of repairing, replacing or reimbursing you for your belongings if they are lost, stolen or damaged. Limits, item limits and depreciation may apply.
  • Additional expenses: Consider cover for unexpected costs such as extra transport and accommodation expenses if your trip is disrupted or cut short due to an insured event.

 With Budget Direct’s great range of cover options, you can tailor a policy and its features to your travel needs by adding one or more of the optional cover variations to your policy (for an additional premium):

  • Increased cancellation cover (not available on Basic)
  • COVID-19 amendment or cancellation costs (not available on Basic)
  • Increased luggage item limit (not available on Basic)
  • Snow sports (multiple levels of cover to choose from)
  • Cruise cover
  • Adventure activities cover (multiple levels of cover to choose from)
  • Motorcycle/Moped riding cover (multiple levels of cover to choose from).

For full details, including the terms, conditions, limits, sub-limits and exclusions that apply, be sure to read the combined Financial Services Guide (FSG) and Product Disclosure Statement (PDS). The above information is accurate as of 20 February 2024.

Why choose Budget Direct travel insurance

With Budget Direct travel insurance cover, you get 24/7 access to a network of doctors, nurses, case managers and travel agents.

 Depending on your needs, Budget Direct can help you:

  • Find a medical facility and monitor your medical care
  • Pay medical bills (if your claim is approved)
  • Keep travelling or return home after an illness or injury disrupts your journey
  • Deal with lost passports, travel documents and credit cards
  • Amend your travel plans due to unforeseen events

Frequently asked questions

Does Budget Direct travel insurance cover pre-existing medical conditions?

Budget Direct travel insurance covers a range of existing medical conditions. Some of these medical conditions may be covered automatically (subject to the criteria in the PDS). If your condition(s) does not meet the criteria in the PDS, you have any other existing medical condition(s) or a combination of both, you can complete a health assessment at the same time you get your quote. If this is approved, an additional premium may apply.

Check the Combined FSG and PDS for more information about pre-existing medical conditions and what the policy covers.

When does Budget Direct travel insurance cover start?

If you purchase cover pre-trip, your cover will begin on the date you purchased your policy (not available on Basic). It’s up to you when to buy travel insurance; however, it should be purchased before your trip commences.

If you’ve left home and are already on your trip when buying a policy, this cover is subject to a three-day no-cover period. This means you won’t be covered until three days after the travel start date/policy issue date shown on your Certificate of Insurance.

By getting Budget Direct travel insurance as soon as you’ve booked and paid for any deposits, depending on the level of cancellation cover you selected, you may be covered for things like non-refundable, non-recoverable prepaid travel tickets, hotels, tours or other travel-related expenses if you’re forced to cancel your trip due to an insured event like an unforeseen illness or injury.

Keep in mind that Budget Direct’s basic plan does not cover amendment or cancellation costs.

How do I make a travel insurance claim with Budget Direct?

If your trip didn’t go entirely to plan and you need to claim on your travel insurance, you can claim with Budget Direct online, over the phone, via email or by mail.

Having your policy details, receipts, and any relevant documents from the trip on hand will make it easier to submit a claim.

Can you choose your excess on Budget Direct travel insurance?

If you’re travelling internationally, you can choose your excess amount. Increasing your excess may decrease your premium; however, make sure your excess is set to a manageable amount, as this is the amount you will have to contribute to any approvable claim.

If you’re travelling domestically, the excess is set to a fixed rate.

Does Budget Direct travel insurance cover hire car excess?

Hire car excess cover is available with Budget Direct’s Comprehensive, Essential and Domestic plans, although policy limits may vary.

Who do I contact for emergency assistance while overseas?

With Budget Direct international travel insurance, you get 24/7 access to a worldwide network of medical and emergency assistance providers. These include multilingual medical and travel specialists, air ambulances and hospitals.

You can find the contact details to call them direct and toll free in the Budget Direct PDS.

Compare and save

Before taking off on your next adventure it’s important to make sure you’ve done all you can to help cover yourself against the unexpected. Using Compare the Market’s comparison service, you can compare plans, prices and inclusions for Budget Direct travel insurance alongside a variety of other providers. Simples!

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