Explore Travel Insurance

Travel Protect travel insurance at a glance

  • Cover for business trips, holidays, cruising and more
  • A simple and easy-to-understand claims process
  • 24/7 emergency assistance
  • Flexible policy options

About Travel Protect insurance

Based in Brisbane, Travel Protect is underwritten by Pacific International Insurance and partnered with battleface Insurance Services in order to provide customers with both expertise and peace of mind during their travels.

All policies under Travel Protect offer medical cover and emergency assistance for travellers up to 99 years of age. Getting coverage is quick and easy to do, and in return you can focus on your holiday knowing you’re financially protected against a number of unforeseen events.

What Travel Protect travel insurance covers

Travel Protect insurance offers basic and comprehensive policy options depending on the level of cover you want for your trip.


Travel Protect’s basic policy will include the essential coverage you may need for your international trip, like:

  • Emergency medical expenses
  • Cover for emergency dental costs
  • 24/7 emergency assistance
  • Emergency evacuation and repatriation
  • Cover for COVID-19-related cancellations, trip interruptions and travel agent fees
  • COVID-19-related expenses including emergency medical and additional expenses


This policy offers great-value comprehensive cover, with flexible limits for some benefits and the choice of optional add-ons to your policy. As well as everything in the basic policy, you’ll also be covered for:

  • Luggage and personal effects
  • Travel delays and resumption costs
  • Personal liability
  • Personal accident or permanent disability
  • Optional covers: Rental vehicle excess cover, snow sports cover, motorcycle cover, cruise cover.

Note: Not all benefits apply and will depend on whether you have selected them (and are reflected on your Certificate of Insurance). For the full list of inclusions, limits and sub-limits, read the Product Disclosure Statement (PDS) of your policy. The Target Market Determination (TMD) may also help you understand whether you’re suited to this cover. Information accurate as of March 2024.

Why choose Travel Protect travel insurance?

Taking out a travel insurance policy is always a good idea if you’re looking to financially protect your trip. Beyond giving you peace of mind, Travel Protect offers 24/7 expert assistance if you have any concerns or need advice. You can also tailor your cover to the type of trip you’re taking, and how much coverage you need.

Frequently Asked Questions

Does Travel Protect travel insurance cover pre-existing medical conditions?

Travel Protect offers automatic coverage for a number of approved pre-existing medical conditions, as long as you meet the eligibility criteria. If you have any pre-existing conditions, be sure to carefully read the PDS to understand if you’re covered. Any claims related to pre-existing conditions not automatically approved will be excluded under your policy.

When does my Travel Protect travel insurance cover start?

If you have cancellation or trip interruption cover, your policy starts from the purchase date as listed on your Certificate of Insurance. All other cover begins from the departure date noted on your policy once you’ve departed Australia.

How do I make a travel insurance claim with Travel Protect?

Travel Protect believes in making the claims process hassle-free for their customers. Claims can be submitted online or by phone; keep in mind, you will need to submit supporting documentation related to your claim.

For emergency claims or assistance, contact the relevant authorities and Travel Protect’s 24/7 phoneline on +61 2 8880 5820 (when overseas) or 02 8880 5820 (when in Australia).

What is the excess on Travel Protect travel insurance?

Travel Protect allows you to choose your excess amount of your policy. The cost of your excess will affect the cost of your premium – a higher excess will equal a lower premium, and vice versa. If you’ve taken out any optional covers, an excess may or may not apply to those benefits if you need to claim (read the PDS for details). For all other claims you will be required to pay an excess each time you claim.

Does Travel Protect travel insurance cover hire car excess?

You may be able to get rental car excess cover as an optional cover with the Explorer policy. By adding this cover, you’ll incur an additional premium for your policy.

Compare your options today

No matter where you’re headed on your next trip, it’s important to pack travel insurance so that you can travel with confidence. Why not compare premiums, cover options and more – all in one place!

With our travel insurance comparison service, you can check out what policies are available with Travel Protect, along with a range of other providers, in just a few minutes. Simples!

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