Travel Protect offers automatic coverage for a number of approved pre-existing medical conditions, as long as you meet the eligibility criteria. If you have any pre-existing conditions, be sure to carefully read the PDS to understand if you’re covered. Any claims related to pre-existing conditions not automatically approved will be excluded under your policy.
If you have cancellation or trip interruption cover, your policy starts from the purchase date as listed on your Certificate of Insurance. All other cover begins from the departure date noted on your policy once you’ve departed Australia.
Travel Protect believes in making the claims process hassle-free for their customers. Claims can be submitted online or by phone; keep in mind, you will need to submit supporting documentation related to your claim.
For emergency claims or assistance, contact the relevant authorities and Travel Protect’s 24/7 phoneline on +61 2 8880 5820 (when overseas) or 02 8880 5820 (when in Australia).
Travel Protect allows you to choose your excess amount of your policy. The cost of your excess will affect the cost of your premium – a higher excess will equal a lower premium, and vice versa. If you’ve taken out any optional covers, an excess may or may not apply to those benefits if you need to claim (read the PDS for details). For all other claims you will be required to pay an excess each time you claim.
You may be able to get rental car excess cover as an optional cover with the Explorer policy. By adding this cover, you’ll incur an additional premium for your policy.