Explore Home & Contents Insurance

Budget Direct home and contents insurance at a glance

  • Award-winning insurer
  • Multiple payment options to choose from
  • 24/7 support

About Budget Direct

Founded in 2000, Budget Direct offers a wide range of insurance products, including home and contents, car, travel, roadside assistance, motorcycle, pet and life insurance. Budget Direct (except life insurance which is underwritten by Noble Oak Life Ltd) is underwritten by Auto & General Insurance Company, which is an APRA-regulated Australian insurance company and part of the international BHL Group.

Budget Direct has won multiple awards for their insurance products, including Money Magazine’s Insurer of the Year five years in a row (2017 to 2022).

What Budget Direct’s home and contents insurance covers

Budget Direct customers can choose from a home insurance policy that covers the physical structure of their home, a contents insurance policy that covers their personal belongings kept inside or a home and contents policy that combines both these covers together.

Budget Direct also offers coverage specifically for landlords, such as loss of rent caused by tenant default or malicious damage caused by tenants to the home or fixtures.

See the list of insured events covered by Budget Direct’s home and contents insurance policies below.

What’s covered?Home insuranceContents insuranceCombined home and contents
Storm damage
Fire damage
Lightning damage
Impact damage
Glass, ceramic and sanitary fixture damage
Earthquakes and tsunamis
Escape of liquid
Legal liability
Temporary accommodation
Debris removal
Funeral expenses
Modifications to the home
Loss of rental income caused by insured event
Rental property fixturesX
Mortgage discharge costsX
Contents temporarily removedX
Contents lost or damaged in transitX
Replacement of locks and stolen keysX
Unattached equipmentX
Guests’ uninsured contentsX
Food spoilageX
Optional Covers
Specified personal effects coverXOptional coverOptional cover
Unspecified personal effects coverXOptional coverOptional cover
Accidental damageOptional coverOptional coverOptional cover
Motor burnoutOptional coverOptional coverOptional cover
Commercial storageXOptional coverOptional cover
Flood damageOptional coverOptional coverOptional cover
Sum Insured SafeguardOptional coverXOptional cover
Landlord Options
Loss of rent from tenant defaultOptional coverOptional coverOptional cover
Theft and malicious damage from tenantsOptional coverOptional coverOptional cover
Information is accurate as of December 2022 and is subject to change. For the complete details and monetary payout limits for insured events, view the Product Disclosure Statement (PDS).

Why choose Budget Direct for home and contents insurance?

There are many reasons why Australians go to Budget Direct for home and contents insurance, such as:

  • Discounts for purchasing cover online
  • Suite of optional extras to tailor your policy with additional coverage
  • Repairs guaranteed
  • Built-in inflation protection, so your coverage amounts increase every year
  • 24/7 claims and customer support
  • Option to choose a higher excess to reduce the cost of premiums
  • Fortnightly, monthly or yearly payment options.

Frequently asked questions

What contents does Budget Direct cover?

Budget Direct’s contents insurance policy covers a whole range of items, some of which are standard contents automatically included and some that you can specify for cover on your policy. These contents can include:

  • Furniture
  • Fixtures and fittings
  • Clothing, bags, briefcases, wallets and suitcases
  • Glasses, sunglasses and contact lenses
  • Electrical appliances
  • Computers, tablets and other electronic gadgets
  • DVDs, CDs, digital storage devices, videotapes and other media
  • Blinds and curtains
  • Medical aids, mobility scooters and motorised wheelchairs
  • Baby capsules, car seats, prams and cots
  • Bicycles and sports equipment (except when damaged while in use)
  • Binoculars and telescopes
  • Toys
  • Picnic sets, picnic rugs and camping equipment
  • Potted plants
  • Gardening equipment
  • Tools of trade
  • Musical instruments
  • Above-ground swimming pools
  • Collections and memorabilia
  • Jewellery and watches
  • Artworks and home decorations
  • Silver and gold items (separate from jewellery and watches).

When it comes to specific types of items, you may have to purchase optional cover, like Budget Direct’s Specified Personal Effects option which covers things like mobile phones, bags and computers when they’re taken outside the home. Some items are also not covered at all, such as diving equipment, caravans and parachutes.

How do I make a home and contents insurance claim with Budget Direct?

There are a couple of ways you can make a home and contents insurance claim with Budget Direct: You can call the dedicated customer support line 24/7 or lodge your claim online through Budget Direct’s website. You will need to provide any related documentation, which could include:

  • Your policy number
  • Photos of the damage
  • A police report for stolen contents or malicious damage
  • Damage reports
  • Receipts and invoices proving ownership

Can I get Budget Direct home and contents insurance if I’m a renter?

You can purchase a contents insurance policy from Budget Direct for your possessions and fixtures, which are not technically a part of the home. Aside from your possessions being insured for damages or loss, Budget Direct also covers temporary accommodation and legal liability as well within your contents policy.

What isn’t covered by Budget Direct home and contents insurance?

Certain events are not covered by any of Budget Direct’s home and contents insurance policies, such as:

  • Tidal waves
  • Asbestos
  • Illegal activity
  • Communicable diseases
  • Contamination or pollution
  • Structural defaults
  • General wear and tear
  • Hacking and cyber-attacks
  • Intentional damage caused by a member of the household
  • Fraudulent claims
  • Legal repossession
  • Terrorism and war
  • Leaving your home unoccupied for more than 60 days
  • Damage from birds, insects, rodents and vermin.

Remember to always read the PDS for the full details of what is covered and what events or items are excluded from the policy.

Do I have to pay an excess when making a home and contents insurance claim with Budget Direct?

You will need to pay an excess when you make a claim depending on its nature and circumstances. You will need to pay a basic excess, which is set when you purchase a policy, and you may incur one of the following excess types as well:

  • Tenant default excess (if you purchased this optional extra)
  • Tenant theft and malicious damage excess
  • Fixed excess (subject to underwriting criteria)
  • Earthquake or tsunami excess

How do I cancel my Budget Direct home and contents insurance policy?

You can cancel your home and contents insurance with Budget Direct anytime by calling their customer support line. Budget Direct has a 21-day cooling-off period from the date of purchase or renewal; if you cancel within this time and haven’t lodged any claims, you may receive a full refund.

If you cancel after the cooling-off period, you may receive a refund for the period of cover you haven’t used yet, provided you paid annually. There will be a cancellation fee deducted from your refund.

Compare home and contents insurance today

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