How do we make money?
We don’t charge consumers anything to use our comparison service. Instead, we receive a commission from the insurers we partner with each time one of our customers takes out a new insurance policy through our website. The commission we receive differs between insurers. More details about our fees can be found in our Financial Services Guide.
We pride ourselves on the integrity of our comparison service so it is critically important to us that the way we make money doesn’t affect the comparison or presentation of products from our partner insurers.
How does our comparison service work?
Choosing the right home and contents insurance policy is often difficult and time-consuming. Our comparison service aims to make that process easier and faster, giving our customers peace of mind that they have made the right decision. It does this by helping customers compare policies and shop around for a better deal.
On our website, our customers can enter details about themselves and their home, tell us what type of product they want (for example, combined, building or contents only), then browse through the suitable policies that are available to them. Once they have chosen a policy that they wish to purchase, they will then be taken to the relevant insurer’s website (through a link on our website) or call centre (through a telephone number displayed on our website) to complete the application. In the event that an insurer provides you with a quote on our website, but further questioning reveals your profile does not meet their underwriting guidelines, they may assist you with other products to ensure that you find the appropriate insurance cover.
The comparison service and any other information provided on our website is factual information or general advice. That means that we don’t make personal recommendations or suggestions, or give advice about the suitability of a particular insurance product for a customer’s specific needs. Rather, we encourage our customers to evaluate their needs, objectives and situation to decide which products are suitable for them, using our comparison service as a helpful tool. More information can be found in our Financial Services Guide.
What brands and products do we compare?
We currently compare products from:
We are working hard to welcome on board brands that are not currently part of our comparison service and we hope to have good news on that front for our customers in the future.
There will be times when certain brands are not available, or do not return any quotes to a customer. That might be for commercial or technical reasons, for example, it might be that the customer does not meet the underwriting criteria, or is not eligible for, particular products.
All of the above home and contents insurance brands other than Woolworths, Real and Ensurance sell policies that are arranged by Auto & General Services Pty Ltd, for and on behalf of the insurer, Auto & General Insurance Company Limited, both of which are our related bodies corporate.