CHU has been operating in Australia since 1978 when they issued the first strata plan insurance policy in the country. Since then, CHU has grown to become one of Australia’s largest and most-awarded underwriting agencies and protects almost one million apartments, units and townhouses around Australia.
CHU specialises in providing contents insurance for renters and property owners living in strata properties. They also provide strata insurance for the body corporate organisations responsible for managing strata properties.
CHU is part of the Steadfast Group, a top 200 ASX-listed company and one of the largest groups of underwriting agencies in Australasia. In addition, CHU has won multiple awards, including the Australian Insurance Business Awards’ Underwriting Agency of the Year in 2017, 2018 and 2021 and the Broker’s Pick award 2016 to 2021.
For those just needing to protect their contents (e.g. apartment owners, tenants), CHU provides both a basic policy and higher level of cover to choose from. The benefits of both policies are displayed in the table below.
| What’s covered?* | Basic Cover | Premier Cover |
| Theft | ✔ | ✔ |
| Malicious damage | ✔ | ✔ |
| Water damage | ✔ | ✔ |
| Fire damage | ✔ | ✔ |
| Storm damage | ✔ | ✔ |
| Flood damage | ✔ | ✔ |
| Legal liability | ✔ | ✔ |
| Essential temporary repairs | ✔ | ✔ |
| Motor burnout | ✔ | ✔ |
| Landscaping repairs | ✔ | ✔ |
| External door lock replacement | ✔ | ✔ |
| Emergency accommodation costs | ✔ | ✔ |
| Accidental damage | ✖ | ✔ |
| Contents anywhere in Australia or New Zealand | ✖ | ✔ |
| *Exclusions and limitations apply. Information is accurate as of January 2023 and subject to change. For full coverage details, payout limits, sub-limits, exclusions, terms and conditions, read the Product Disclosure Statement (PDS) and Target Market Determination (TMD). | ||
CHU is an experienced insurance provider with a focus on landlords, contents and strata insurance. There are a few other reasons why Australians choose to get insurance with CHU:
CHU has multiple payment methods for their landlord and contents insurance customers. You can pay by:
You can choose to pay your premium for the full year upfront or you can choose to pay monthly. There may be a small administration fee applied if you select the monthly payment schedule.
CHU contents insurance can cover a wide variety of items. Some items attract unlimited cover, while many others have cover limits. These include:
CHU includes flood cover for contents insurance customers as standard, meaning there’s no need to purchase additional coverage for this item. The flood risk to your property’s location will be accounted for in the price you pay for your overall policy. For more detail on flood cover limits, please review the PDS.
To make a contents insurance claim with CHU, you can call their hotline any time or go online to their website and lodge a claim there. You will need to provide details like your policy number and any related documents or evidence to support your claim.
You will have to pay an excess when you make an insurance claim, once CHU has approved it. After the excess is paid, CHU will then decide to replace or repair your contents based on the circumstances of your claim and the coverage in your policy or provide a payout.
You can cancel your policy by contacting CHU’s hotline. If you cancel during the 21-day cooling-off period following your initial purchase or renewal of your policy, you’ll receive a full refund. If you cancelled after the cooling-off period but paid for cover annually, you’ll receive a refund for the period of cover you haven’t yet used.
CHU contents insurance has the following exclusions, among others:
CHU provides contents cover for various types of strata properties, including multi-level buildings. Strata properties often have various types of ownership, such as common areas collectively owned by the residents, the homes owned by landlords or individual homeowners, and the building and property itself managed by a body corporate.
Examples of strata properties landlords might insure with CHU include:
You can compare landlord and contents insurance from CHU alongside a range of policies from other Australian providers available through our service. Our free comparison service makes it easy to weigh up prices and coverage in minutes.
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