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CHU landlord and contents insurance at a glance

  • Winner of the Australian Insurance Industry Awards’ Underwriting Agency of the Year – 2017 and 2018
  • Winner of Insurance Business Awards’ Gold Medal for Strata Cover – 2016, 2017 and 2018
  • Winner of Insurance Business Awards’ Brokers Pick for Residential Strata Insurance Plan – 2016, 2017 and 2018
  • Excellence in Workplace Diversity and Inclusion – 2019
  • 24/7 claims and emergency hotline available
  • Underwritten by QBE Insurance

About CHU

CHU Underwriting Agencies has been operating in Australia since 1978, which was the year they issued the first strata plan insurance policy in the country. Since then, CHU has grown to become one of Australia’s largest and most-awarded underwriting agencies and protects almost one million apartments, units and townhouses around Australia.

CHU is part of the Steadfast Group, a top 200 ASX-listed company and one of the largest groups of underwriting agencies in Australasia.

Products offered by CHU

Contents insurance

Specially designed for villas, townhouses, apartments and units, CHU Contents Insurance policy covers your belongings for loss or damage occurring from a range of different events; these events  include fire, storm, flood, theft and malicious damage. You are  also covered for legal liability and portable items that you take with you away from home, like your phone or jewellery.

Landlord insurance

CHU’s Landlord Insurance covers landlords of strata properties, such as units and apartments, for loss or damage caused by a range of events, including storms, fires, theft, malicious damage, earthquakes and floods. A CHU Landlord Insurance policy also covers your legal liability and loss of rent caused by your tenants’ departure or default, as well as loss of rent should your property become unfit for occupation.

CHU’s landlord insurance also offers additional benefits, like debris removal, electric motor burnout and government audit costs.

N.B. Conditions and eligibility criteria apply. Always read the Product Disclosure Statement (PDS) for full inclusions, exclusions, terms and conditions before purchasing an insurance policy.

Frequently asked questions

How do I make a landlord and contents insurance claim with CHU?

You can make a landlord and contents insurance claim by heading to CHU’s website and filling out their online claims form. You’ll need to provide several details like your strata plan details and all details and information relating to the claim. You may also need to upload supporting documentation, like photos or damage reports.

You can also contact your local CHU branch if you need assistance with claiming; you can find your branch’s details on CHU’s website.

CHU also has a dedicated claims apps to lodge and track your claim. This is supported through a 24/7 claims and emergency hotline support.

Do I have to pay an excess with CHU landlord and contents insurance?

Your landlord and contents insurance claim with CHU may attract an excess. Your policy schedule will outline the excesses that apply to your policy, including how much they’ll be. Be sure to check each policy’s specific PDS as excess types may differ across CHU insurance products.

If your building is insured through CHU then you don’t have to pay any excess.

What isn’t covered by CHU landlord and contents insurance policies?

Specific exclusions in CHU landlord and contents insurance may vary from policy to policy; you should read your policy’s PDS or your policy schedule for a more detailed list of exclusions.

Some events and circumstances that may be excluded from CHU insurance include asbestos, loss of electronic data, and intentional or deliberate damage caused by you, your family, or anybody acting with yours or your family’s consent.

Switch to CHU landlord and contents insurance today

CHU is a partner on our panel of landlord and contents insurance providers. This means you can compare their range of insurance products against those from our other partners, thanks to our handy home and contents insurance comparison service. Our service is quick, simple and 100% free for you to use, so why not see what we have to offer today?

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