Explore Travel Insurance

Zoom Travel Insurance at a glance

  • Cover for frequent travellers and domestic trips
  • Flexible and easy-to-understand policies
  • 24/7 worldwide emergency assistance
  • Simple medical screening
  • Price match guarantee
  • 100% Australian-owned and based in Sydney
  • Underwritten by HDI Global Specialty SE

About Zoom Travel Insurance

Based in Sydney, Zoom Travel Insurance was founded by the leaders of the online travel insurance industry in Australia, who’ve been innovating and selling these products for eighteen years. Zoom Travel Insurance exclusively specialises in travel insurance, protecting Australians for both domestic and international trips.

No matter where you’re headed, Zoom Travel Insurance offers reliable, good-value travel cover.

What Zoom Travel Insurance covers

Zoom Travel Insurance offers customers varying levels of cover, from basic to more comprehensive policies.

Medical-only

A medical-only policy will include just the essentials for protecting your international trip:

  • Unlimited overseas emergency medical expenses
  • 24/7 emergency assistance
  • Cover for dental expenses
  • Cover for resumption of journey
  • Personal liability cover
  • Optional extra: Cruise cover

Standard

In addition to the benefits in a basic policy, a standard Zoom Travel Insurance policy will cover you for:

  • Additional costs up to a limit (can be used in instances of travel cancellations because of family emergencies, resumption of journey after an incident and emergency companion cover)
  • Hospital cash allowance for each day you’re in hospital, provided your admission is more than 48 hours long
  • Cover for cancellation fees and lost deposits
  • Benefits for luggage and personal effects
  • Cover for travel documents and cards
  • Optional extras: Cruise cover, adventure sports, rental vehicle excess cover, golf pack

Comprehensive

Zoom Travel Insurance’s Comprehensive plan offers more benefits and higher limits on some inclusions than the Standard or Basic plans. Alongside everything in the mid-range policy, a comprehensive level of cover will also include cover for:

  • Benefits for both accidental death and permanent disability
  • Cover for income loss
  • Unlimited cover for cancellation fees and lost deposits
  • Cover for both alternative transport and delayed travel expenses
  • Cover for luggage and personal effects, as well as delayed luggage expenses
  • Benefit for stolen cash
  • Optional extras: Cruise cover, adventure sports cover, rental vehicle excess cover, snow sports cover, golf cover, bicycle cover and high value items cover

Domestic

Zoom Travel Insurance’s domestic policy doesn’t include cover for any medical expenses, since Medicare and your private health insurance covers these while you’re in Australia. Aside from this, depending on your chosen level of cover, Zoom Travel Insurance’s domestic policy can offer:

  • Additional costs
  • Benefits for accidental death
  • Unlimited cover for cancellation fees and lost deposits
  • Cover for alternative transport expenses
  • Cover for both delayed travel and delayed luggage expenses
  • Personal liability cover
  • Rental vehicle excess
  • Optional extras: Cruise cover, adventure sports cover, snow sports cover, golf cover, bicycle cover and high value items cover

Frequent Traveller

Zoom’s Frequent Traveller plan, (also known as annual multi-trip travel insurance) covers you for multiple trips within 12 months. There’s usually no limit on the number of trips you can take, but maximum trip durations may be limited to either 15 or 45 days covered per trip. Be sure to check your PDS for restrictions and limitations.

Depending on your chosen level of cover, Zoom Travel Insurance’s annual cover can provide:

  • Unlimited overseas emergency medical expenses
  • Cover for dental expenses
  • Additional expenses
  • Hospital cash allowance
  • Cover for cancellation fees and lost deposits
  • Cover for luggage and personal effects
  • Cover for travel documents and cards
  • Personal liability cover
  • Optional extras: Cruise cover, adventure sports cover, rental vehicle excess cover, snow sports cover, golf cover, high value items cover.

Make sure you read the Product Disclosure Statement (PDS) and Target Market Determination (TMD) carefully before purchasing a policy. Information accurate as of September 2023.

Why choose Zoom Travel Insurance?

Zoom Travel Insurance understands your health and wellbeing are hugely important when you’re travelling. For this reason, they’ve partnered with global medical assistance specialists, First Assistance, who offer emergency services worldwide. If you get into a precarious situation while overseas, help is just a phone call away – 24 hours a day, seven days a week.

When turning to Zoom Travel Insurance, you’ll have competitively priced cover plans to choose from, plus a range of optional extras to ensure your cover suits your trip. As such, you can select the cover options that best fit your travel needs.

Before you commit to buying travel insurance, make sure you read the PDS and TMD for each policy.

Frequently Asked Questions

Does Zoom Travel Insurance cover pre-existing conditions?

Zoom Travel Insurance doesn’t cover any pre-existing medical conditions automatically; however, that doesn’t mean you can’t get cover. If you’re looking to get your pre-existing conditions insured, Zoom Travel Insurance offers an online medical screening that will assess whether your conditions can be covered, although any cover offered may come at an additional premium.

When does my Zoom Travel Insurance cover start?

You’ll be covered for cancellations and lost deposits (if these benefits are part of your Zoom Travel Insurance policy) from the date your Certificate of Insurance is issued. All other cover will begin from the start date of your journey, as listed on your policy.

How do I make a travel insurance claim with Zoom Travel Insurance?

The easiest way to make a claim with Zoom Travel Insurance is online through their website. You’ll need to have your policy number handy, as well as know the email address and date of birth of the policy holder. You may also need to provide supporting documents to prove your need to claim.

For emergency claims, you can contact Zoom Travel Insurance by phone on (+) 61 2 8776 3010.

What is the excess on Zoom Travel Insurance?

You may be able to choose the excess amount on your Zoom Travel Insurance policy. If you choose the lower amount, this will increase the cost of your premium. Keep in mind, additional excesses may apply depending on your age and whether you have any pre-existing conditions. In these cases, the additional excess cannot be reduced.

Compare your options today

If you’re in the market for insurance for your next adventure, comparing your options is a great way to go. And you don’t have to go far to do so!

You can use our travel insurance comparison service to browse and compare from some of Australia’s biggest insurers – including Zoom Travel Insurance – in just a few minutes and at no cost to you! You can easily weigh up premiums, cover options, inclusions and exclusions in one place.

Find out why it pays to compare today!

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