Explore Travel Insurance

Zoom Travel Insurance at a glance

  • Zoom has multiple levels of cover to choose from, as well as different extras to select, allowing you to tailor insurance for your trip.
  • Cover is available for frequent travellers and domestic
  • Zoom’s travel insurance policies are flexible and easy to understand.
  • Policies are underwritten by the world’s largest insurance market, Lloyd’s of London.

About Zoom Travel Insurance

Zoom Travel Insurance is a company based in Sydney.  The founders are leaders of the online travel insurance industry in Australia, and Zoom have been innovating and selling these products for more than 20 years. They exclusively specialise in travel insurance, protecting Aussies for both domestic and international trips.

Zoom is a registered business of The Insurance Geeks. Their insurance policies are underwritten by Lloyd’s of London, the world’s largest insurance market with a rich history spanning over 300 years.

No matter where you’re headed, Zoom Travel Insurance offers reliable, good value travel cover.

Policy benefits

Zoom gives customers different levels of cover to choose from depending on what they are looking for. Zoom also have specialised travel insurance policies to cover some of Australians’ favourite destinations; such as New Zealand, Bali and the U.S.A.

Depending on which policy customers choose, the benefits and extras will be different.

Here are just some of the benefits you could expect when you buy travel insurance with Zoom:

  • 24/7 emergency medical assistance while overseas
  • Cover for overseas medical and hospital expenses
  • Three levels of cover available; Medical only, Standard & Comprehensive to suit any budget
  • Cancellation cover
  • No medical assessments
  • Additional options available for snow trips, cruises and adventure tours
  • Additional bicycle cover for any one bicycle (up to a limit)
  • Additional golf pack cover for golfing when overseas
  • Free cover for travelling dependants under 19
  • Cover for groups of up to 25 travellers
  • Cover for non-residents on 457, TSS, defacto, student visas and more
  • Annual multi-trip cover with 15 or 45 days max trip durations
  • The standard excess can be reduced by paying a higher premium
  • 14 day cooling off period
  • Quick and easy online claims process
  • Australia-based call centre
  • Can cover single pregnancies up to 24 weeks and multiple (e.g. twins) up to 19 weeks
  • Specified high-value items cover
  • No engine cc limit for motorbike riding if the traveller has an appropriate licence
  • Trekking and climbing is an insured benefit with an Adventure Pack (i.e. an optional extra)

Frequently asked questions

How do I make a claim?

Zoom has a dedicated team ready to receive and handle your claim, available 24/7. You can reach them by phone anywhere in Australia or around the world.

Alternatively, you can fill out Zoom’s claims form online or send required documents via email to their claims department email address.

Do I have to pay an excess?

A standard excess applies to all Zoom travel plans. When purchasing your policy, you can choose to reduce the excess by paying a higher premium.

Does Zoom cover my children too?

Dependants 19 years of age or under will be included in your travel policy for free. Please note that they must be accompanied by a travelling adult to be covered for free.

Does Zoom travel insurance cover stopovers?

Zoom automatically covers connecting flights and stopovers if you miss them through no fault of your own (except for trips in the U.S.A.) on your trip. Conditions apply.

How do I cancel my policy?

You can cancel your Zoom travel policy within 14 days of being issued the policy, so long as you haven’t begun your journey or made a claim. If you cancel within this 14-day cooling-off period, you will be fully refunded.

If you cancel your policy after these 14 days, you will not be refunded.

Why choose Zoom Travel Insurance?

Zoom understands your health and wellbeing are hugely important when you’re travelling.  For this reason, they’ve partnered with global medical assistance specialists, First Assistance, who offer emergency services worldwide. If you get into a precarious situation while overseas, help is just a phone call away – 24-hours a day, seven days a week.

Zoom has multiple, competitively-priced cover plans to choose from, plus a range of optional extras to ensure your cover suits your trip. As such, you can choose the benefits that best fit your travel needs.

Before you commit to buying travel insurance, make sure you read the Product Disclosure Statement (PDS) for each policy.

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