A car breakdown on the side of the road is never ideal, whether it’s an inconvenient flat tyre or a disastrous engine fault. That’s why we’ve compiled this short, simple guide to help you understand what you need to do when your car breaks down.
Important note: If there’s a roadside emergency (e.g. a traffic accident or car fire), you need to call 000 immediately and ask for emergency services.
There are several ways you can prepare for a breakdown before you even leave your home:
When you first notice trouble with your car, turn on your hazard lights. They will act as warning lights and indicate to other motorists that there’s a problem and to be cautious.2
You must pull off the road as soon as it’s safe to do so.3 Whether it’s in an emergency lane along a busy highway or as far to the left as possible on other roads, keeping you and other motorists safe is crucial.
Leave your vehicle from the passenger side (away from the road) and stay far away from the passing traffic. If there’s a road safety barrier, move behind it or retreat to a safe place away from danger.
If it’s unsafe to exit your car, stay inside and leave your seatbelt and those of any passengers fastened.
Call for roadside assistance from your car insurance provider. If you don’t have this service through your insurance, your state or territory’s transport department may have a breakdown number you can call for help.
While your car insurance may not actually cover a broken-down vehicle, there are situations where the right policy can be of great help when stranded on the side of the road.
If you find yourself in a vehicle breakdown situation where the car will not run for any reason, then having your car insured may cover towing from the scene to a workshop and through the repair process and back into your garage. Towing cover is provided with limitations such as distance between recovery and repair locations and can be an added benefit depending on the policy. Your cover for towing your vehicle will be explained in your Product Disclosure Statement (PDS). You may also be covered for damage that happens while in the care of others. `
Some insurers will have roadside assistance as an optional extra on some car insurance policies.
Remember to always read the PDS of any insurance product before purchasing. The PDS will include the full details of the inclusions, exclusions, terms and conditions of your cover.
Want to see which providers offer these inclusions? Simply get a quote through our car insurance comparison service! Our service is fast, easy to use and helps you compare from a range of policies all in one place.
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