Make sure every participant in the accident is safe and check all involved cars to see the extent of the damage.
Hopefully, the driver at fault has stopped at the scene. In this case, try to gather as much information as you can, including their name, phone number, car registration details, insurance information (provider, insurance number, policy details) and drivers licence number. In return, you should give them your details to assist them with their car insurance claim.
Make sure you choose your words carefully when you’re interacting with the other driver. Saying something as simple as “sorry” could possibly be used against you in an insurance claim, as it may imply an acknowledgement of being at fault.
In cases where fault may be disputed, accounts of witnesses on the scene could help your claim. They can help determine who was at fault in your accident, which could have a great bearing on how your insurance provider will treat your claim.
Photographic evidence of damages could be very useful. Along with witness accounts, pictures can help you in the case where fault is disputed, and also prove the extent of the damage for insurance quotes.
One of the parties involved should call the police and provide accurate details of the accident, including time and date, location, contact details of all parties, and the extent of your injuries (if you are injured).
To ensure your claim goes through as quickly as possible, it’s recommended that you call your insurance provider at the earliest opportunity.
Ensure the wellbeing of both yourself and other person involved in the accident. Make sure you also check both cars, to get an idea of how much damage has been done.
This is important for both your insurance claim and if you are potentially summoned to court. The more accurate the information you can give about your accident, the more your insurance provider will be able to help you.
Get as much information about the other person involved as possible. These details should include their name, phone number, car registration details, licence number and insurance information (provider, insurance number, policy details). As a common courtesy, you should give them your details in return, to help them with their insurance claim.
No matter the scale of the accident, you should generally contact the police. They can document your accident from an unbiased perspective, which could help your claim.
After collecting all the required information, you may wish to make a claim with your insurance provider as soon as possible.
Ensure that your car’s engine isn’t running, as this could be an additional hazard.
Your car is important, but the safety of other drivers and passengers should be the priority. If anyone requires emergency services, call 000.
While waiting for the ambulance, you can perform first aid on injured passengers. However, don’t attempt to move the injured passenger if you believe they may have spinal or head injuries. Wait for medical professionals to arrive.
You can make sure no one else is impacted by your accident is to clear the area of any hazards. This may include any stray items that have fallen off your car like car windows, along with shattered glass and leaking fuel.
For police attendance, all states except Victoria should call 131 444. If you live in Victoria, or believe someone in the accident needs emergency services, call 000.