How to dispute a car insurance claim

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A guide to how to dispute a car insurance claim

Updated March 19, 2024
Written by Kenneth Young
Reviewed by Adrian Taylor

Steps for how to dispute a car insurance claim

1. Receiving the outcome of your claim

2. Double check your policy

3. Understanding your insurance provider’s obligations to you

4. Complaining to your insurer

5. Contact the Australian Financial Complaints Authority

6. Litigation

Meet our car insurance expert, Adrian Taylor

Adrian Taylor
Executive General Manager – General Insurance

As Executive General Manager of General Insurance at Compare the Market, Adrian Taylor is passionate about demystifying car insurance for consumers, so they have a better understanding of what they’re covered for. Adrian’s goal is to make more information available from more insurers, to make it easier to compare and save.

1 General Insurance Code of Practice. Insurance Council of Australia. 2023.

2 Australian Financial Complaints Authority. The process we follow. 2023.