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This is what Frank has to say about themselves:

FRANK at a glance

  • Frank is online.
    Don’t use your lunch breaks waiting in queues. Manage your membership online, update your details and claim when it suits you.
  • Frank tells it like it is.
    Frank is honest, straight talking and speaks in a language you understand.
  • You can use your favourite dentist with Frank
    Frank doesn’t play favourites, and isn’t into railroading you into going to “preferred providers” like some other health funds. Frank pays 50% or 80% back on your extras (depending on your level of cover) regardless of who you see.


Frank was born in October 2009. Frank’s old man, GMHBA, has been in the insurance business since 1934 and today is one of Australia’s most trusted health funds.

Frank isn’t into wasting reams of paper. That’s why most of your dealings with Frank are online.

You can do pretty much everything through your member area. If you need help, Frank has some specialists you can call but there’s no need to visit a branch. Which is lucky, because Frank doesn’t have any.

The Frank way is quick, simple and helps keep premiums down. That’s good for you and good for Frank.

Claiming Options

Frank Health Insurance provides the following claiming options for extras benefits:

  • Swipe your membership card to claim on the spot at participating extras providers. This is called the Health Industry Claims and Payment Service (HICAPS).
  • Claim through online member services
  • Post your claim form to Frank

For hospital claims, the hospital usually sends the bill to Frank for payment.

Why choose FRANK?

Don’t take our word for it, this is what Frank members have to say about Frank.

  • Frank didn’t lie to me and promise me things that Frank couldn’t deliver. I fell in love with Frank’s honesty and Frank’s big bold approach.
  • I love Frank. No, I REALLY love Frank! Frank is convenient as it is an online service and I can follow up anytime, anywhere! It is soooo easy! Frank also gives me a really great level of health insurance coverage, which I have not had before with other health companies. I have more flexibility and great refunds.
  • I would like to thank you for helping me during the tough time of my pre and post operation periods. You have no idea how relieved I was to know that you are happy to help me with my operation. I have told many people how wonderful you have been.

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