Some instances that might not be covered by your travel insurance provider’s emergency assistance may include:
- Non-emergency situations where you require medical assistance
- If your flight is delayed and the airline is providing you with accommodation while you wait for the rescheduled flight.
If your loss is insured by your policy but you don’t require immediate or emergency assistance, you can contact your insurance company via its claims portal on your return. However, larger losses should always be reported to your insurer as soon as possible.
Even if your loss isn’t covered by your policy, you could still contact your insurer’s emergency assistance line to seek assistance. The Department of Foreign Affairs and Trade (DFAT) or the nearest Australian Embassy may also provide assistance in some situations.