If you choose to make a purchase or switch through us, but change your mind, you may cancel the application. You can do so without charge if your plan is cancelled within the 10-business day cooling off period. Note that the cooling off period commences the day after you receive the receipt of the Welcome Pack.
However, if you wish to cancel your application to switch or connect after your 10-business day cooling off period, you may incur an exit fee. An exit fee may not apply for certain plains – check the terms and conditions.
For any cancellation request with your new provider, you’ll need to call them to cancelYou’ll receive a confirmation when you switch provider, and the new one will detail the procedure for cancelling the contract.
The procedure varies for move in connections. If you choose to move in and decide to cancel during the cooling off period, you’ll not be charged an exit fee. However, if during that period your property has been connected with energy supply, you may be charged a connection fee. Although it’s billed by your provider, this charge is typically imposed by the distributor.