Connection and disconnection

  • How do I know if energy is connected at my premises? If you don’t know whether there’s an existing electricity or gas supply at your business address, you can check this with the distributor in your area by calling or emailing them.
  • Who is my energy distributor? Most Australian energy provider websites include a distributor lookup tool, which prompts you to enter your postcode and/or suburb. Alternatively, you can call your energy provider to find the distributor in your area.
  • How do I get connected at my new premises? Your energy provider will arrange the connection with the electricity distributor. You’ll need to tell your provider in advance about the date you want to be connected on. Allow at least one day before you move in, as the power can come on anytime between early morning and midnight.
  • I’m moving premises. What do I need to do? Give your energy provider notice before you move, as it can take them up to three business days to organise the connection at your new premises and the disconnection at your old location.
  • Will I be charged if I disconnect or reconnect? Your distributor may charge you a fee, billed to your energy provider and passed over to you. Make sure you refer to your energy offer summary or product disclosure statement (PDS) and see whether you have to pay this fee.
  • Do I need to be there when my business gets connected? In most Australian states, you don’t need to be present on connection day unless your meter is located inside your business premises or behind a locked gate, or requires safe access. In Queensland, you can either be there on the day, or authorise a person aged 18 and above to be present on your behalf.

Electricity/gas meter installation

  • How can I get an electricity meter installed at my premises? In order to request a meter installation, you’ll need to contact a registered electrician, who’ll file the required forms for you. Or, you can apply online through your energy provider.
  • I’m a business gas customer. What about the gas meter? As with the electricity meter, you will need to apply with your provider first. There are two types of gas meter installations: service line and meter only. Service line installation takes place when you’re not connected to an existing gas pipeline, while a meter only installation just involves the gas meter setup. Keep in mind that a service line installation can take up to 20 days, while the meter only installation takes up to three business days.
  • Will I have to install a new energy meter/s if I move to a different contract or switch providers? No, there’s no need for you to install a new meter in either event – unless you move your business to new premises without a pre-installed meter.

Billing

  • How do I read my energy bill? Your typical electricity or gas bill lists your account details, the amount due and the payment due date on the front page, and includes the payment slip at the bottom. The back page of the bill normally shows your next scheduled meter reading and tariff name, and lists your usage and supply details, energy charges (including and excluding GST), and your payment options.
  • Something’s not right with my bill. How can I get a meter reading? If you feel that you’ve been incorrectly billed, want to check a current meter reading, or need to switch plans immediately, call your energy provider and they’ll arrange a special meter reading at your business premises.
  • Can I claim my energy bill as a deduction for my next tax return? This depends on the nature of your business, and the ways you use energy at your premises. Because all small to medium-sized businesses operate differently, it’s worth reading the relevant Australian Taxation Office resource. If you run a business from your home, you will need to calculate the electricity/gas expenses related to your home office. Make sure you store a copy of each business energy bill for taxation purposes.
  • How can I save on my energy bill? If you want to make your business more energy efficient, your options include switching plans, installing a solar system, and saving on your energy. If you use solar power, you could be eligible for a range of government, grants, rebates and incentives such as feed-in tariffs (funds the government pays you for supplying excess electricity from your solar system back into the grid).

If you’re considering getting a new business energy plan, revising your existing subscription, or simply want to see what other deals are on offer from some of Australia’s largest energy providers, our website is the best place for you to start looking for your business energy solution.