Based in Canberra, ActewAGL is a retail provider of electricity, natural gas and solar energy with roots stretching back over 100 years. They service the ACT as well as certain parts of NSW.
Recognised as Australia’s first joint utility venture, ActewAGL was established by the ACT government-owned corporation Icon Water Limited (formerly known as ACTEW Corporation) and the Australian Gas Light Company (AGL) in October 2000. These days, the company is split into ActewAGL Retail (owned by Icon Water Limited & AGL Energy LTD) and ActewAGL Distribution (owned by Icon Water Limited and Jemena LTD).
The types of offers available to you will depend on your postcode, whether you’re powering a home or business and the type of energy plan you want.
ACT and NSW customers looking for a new energy plan can choose between a variety of plans under the following categories:
NSW residents have access to these plans through the Essential Energy and Endeavour Energy networks.
NSW business owners have access to these plans (except for personalised plans for large businesses) through the Essential Energy and Endeavour Energy networks, as well as options for an interval meter plan.
N.B: Some plans may only be available in certain regions.
Greenchoice is available as an optional extra you can add to your electricity plan. The amount you pay for this extra goes towards purchasing renewable electricity, like solar, hydro and wind. The green energy bought through Greenchoice gets fed back into the grid to replace what would otherwise have been generated by fossil fuels.
When you add Greenchoice to your plan, you can choose between a fixed daily amount or a percentage of your electricity bill. This option is also available to everyone in Australia, not just ActewAGL customers.
You have several different options for paying your ActewAGL bill. You can do so online through your account, electronic funds transfer or through your bank using BPAY. You can also pay your energy bills via phone, through the mail or in person at any Australia Post office.
If you receive Centrelink payments, you can even opt to have your ActewAGL energy bill deducted from your payments.
ActewAGL offers concessions to people who hold one of the following cards:
You’ll need your concession card and your account number when you apply for a concession, which you can do by either submitting a form or adding the card details to your account.
You could also be entitled to rebates, depending on your eligibility and the area you live in. In the ACT, the following rebates are available:
In NSW, rebates include:
ActewAGL offers a rebate for ACT customers with life support equipment, if it has been prescribed by an ACT medical practitioner for a life-threatening condition. Your address has to be your principal place of residence
Life support equipment can include:
Once registered, your address will not lose power from that date and you’ll be given a four-day notice of any planned interruptions.
However, you may need to ensure that you have a backup energy supply available in the event of an unplanned outage. In these cases, you can contact Evoenergy (ACT), Essential Energy (NSW) or Endeavour Energy (NSW).
In the ACT, standard electricity contract prices are regulated by the government, while the retailer sets gas and market electricity contract prices. This is because the ACT is both a regulated and deregulated territory.
The rules around electricity regulation are different in each state and territory, and can sometimes be different again between regions in the same state/territory. In areas where electricity is regulated, customers can’t pick their retailer and prices are set by the government. In deregulated areas, though, customers can freely choose between retailers and are subject to the prices those retailers see fit to charge.
Before you switch electricity retailers, you should make sure that your plan doesn’t have any exit fees (it’s become less common these days, but it can’t hurt to check), that you don’t have any outstanding bills and you know what you need from an electricity plan.
Start by comparing your options to give yourself the best chance of finding the right deal. Once you’ve found the plan you want, simply apply for your plan through the new retailer you’ve selected, and they’ll take care of the rest!
Just keep in mind that the switch might not show up on your bills for up to three months (when your meter is next read).