Choosing the right energy plan can be difficult and time-consuming. Our comparison service aims to make that process easier and faster for our customers and allows them to shop around for a better deal that suits their budget and energy needs.
We aim to give customers personalised energy options relevant to their needs and individual circumstances. We do this by asking for details like:
- Your address, because energy retailers and the energy markets depend on your state, distributor and electricity and/or gas meter and how it has been configured for your home.
- What plan you want, because you may want to compare only electricity, gas or both.
- Whether you have or are interested in solar power, because you may want to compare solar feed-in tariffs.
For electricity cost estimates, we base usage on the model annual usage for your region and the number of people in your household, according to the consumption benchmark data provided by the Australian Energy Regulator. Your actual energy cost will vary depending on your actual usage, meter type and distributor.
Customers can get more accurate estimates by entering their consumption details from a recent bill to compare what the energy cost would have been for that same bill if it had been on a new plan instead, but it doesn’t take into account all miscellaneous charges, credits, concessions, rebates or other balances or partial payments. Once they have chosen a plan they wish to apply for, they can complete an application online through our end-to-end online service.
Customers searching for gas and electricity do not have to acquire gas and electricity as a combined plan from one retailer.
