Momentum Energy has proven to be a favourite among customers, winning various awards for customer service and clearest power bills. A big reason for this could be their commitment to transparency when it comes to energy prices, opting to give customers great rates instead of discounts. By doing this, Momentum Energy believes it can help Australians make better decisions.
The convenience of customer service is also a notable feature of Momentum Energy. Not only is it a 100% Australian owned and operated company, but their call centres are in Melbourne and Hobart. So, if you ever need help, you don’t have to call overseas to get it.
Finally, Momentum Energy’s customers can have the peace of mind knowing that their electricity provider has access to the most renewable energy in Australia from Hydro Tasmania. In fact, for the energy its customers use every year, Momentum strives to generate an equivalent amount through its renewable sources and put it back into the national grid. This is a wonderful extra for anyone interested in reducing their carbon footprint.
Momentum Energy offers concessions to eligible customers. It’s best to chat with them about the specific concessions on offer, as they can vary between states. Generally, you’ll need to hold a valid:
There are various plans you can choose through Momentum Energy. Electricity has fixed monthly billing cycles, so you’ll be able to switch between monthly and quarterly. For gas, this is every two months. Always check the terms and conditions of your plan for billing information and details.
Yes, there are cooling-off periods with all electricity and gas plans offered by Momentum Energy. By law, you have 10 business days after accepting an offer to change your mind.
Yes – Momentum Energy allows you to sign up with multiple locations. However, you’ll be required to register each location separately.
While you may see connection or disconnection fees on your bill from Momentum Energy, these are actually set by your gas or electricity distributor, passed on by the retailer. Keep in mind those on a plan designed for people who move will have these fees potentially waived by Momentum Energy.
Momentum Energy has feed-in tariffs (fees paid to residents and businesses that pump energy back into the grid) for eligible residents with solar PV (photovoltaic). Momentum Energy will pay you for the number of kilowatts of solar energy you produce. You may need to meet requirements around location and generating capacity to qualify.