If you’re moving house, you should give at least five business days’ notice to ensure you have power the moment you walk in the door. Be sure to remember to contact your old electricity provider to cancel the connection at your old place the day after you move out.
If you’re only switching to Powershop, you can go onto their website and sign up in only five minutes. You will then enter a 10 business day cooling off period, where you’re free for to cancel and remain with you current provider. After the cooling off period, Powershop will usually begin supplying electricity to your property within 10 business days (or up to 90 days if you’re in NSW).
You can pay your Powershop Bill via credit card, direct debit or BPAY through the website or the app. Powershop will send monthly energy bills. Your bill will list any Powerpacks you have purchased throughout the month, or in previous months.
If you have any outstanding amount owed to your account at the time your bill arrives, Powershop will automatically purchase a Top Up Pack on your behalf through your account to cover the remaining bill.
Yes, Powershop honours several concessions cards, including cardholders of the following:
If you live in South Australia or New South Wales, then Seniors health card holders may also be eligible for concession. Whether you are eligible for a rebate will depend on your place of residence. It should also be noted that commercial properties are not eligible.
A continuous supply of electricity cannot be guaranteed; however, if you or someone you live with requires continuous energy for critical life support equipment, you should inform Powershop by filling out their section on ‘Life Support & Sensitive Load’ when switching.
Be sure to also select ‘Life Support & Sensitive Load’ in your account settings and provide details to Powershop. If you have questions or concerns, contact Powershop via phone or email.
Powershop offers renewable energy options, such as a 100% Carbon Neutral offer, and the option to purchase GreenPower for an extra premium. By choosing a plan with GreenPower you are ensuring your electricity usage is displaced with renewable energy – energy that produces no net greenhouse gas emissions.
Yes, competitive solar feed-in tariffs are available in the supporting states of Victoria, South East Queensland, South Australia and New South Wales. If you have a net meter, the value of any exported solar energy is transferred into solar credits once a month that you can then use to purchase Powerpacks.
If you want insights into exactly how much excess solar energy you’re generating and sending back to the grid, the Powershop app can help track your solar performance.
If you feel Powershop is unsuitable to you for any reason, you can cancel at any time. You can simply call Powershop and ask for the termination of your contract or download a cancellation form and email it to them.
Powershop is available is several different states, depending on your energy needs:
No, you will stay connected. If your usage ends up being more than you purchased, Powershop will let you know. You will be able to buy more power, or you can let Powershop do it for you.
The flexible nature of Powerpacks means you can purchase them at any time before, during or after usage.
When you compare using our service, click on your selection and the whole process will only take a few minutes. You won’t need to cancel your old service (your new provider will handle all that) and your power won’t be interrupted during the changeover.