How to make a travel insurance claim

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A guide to making a travel insurance claim

Last updated 11 April 2024
Written by Tiana Lee-Collins
Reviewed by Adrian Taylor

How does making a travel insurance claim work?

Buying a travel insurance policy that covers all the planned activities on your itinerary will help you to claim later if you need to. Your Certificate of Insurance lists your policy number, insurer contact details and other important information you’ll need to make a claim.

Before you travel

Step 1. Report the incident

Step 2. Contact your insurer

Step 3. File your claim

Understanding travel insurance claims

Exclusions when making a travel insurance claim

What is excess in travel insurance?

Can you claim lost or stolen items on travel insurance?

Managing your travel insurance claim

What can I do to help my travel insurance claim along?

What can I do if my travel insurance claim is denied?

Is there a time limit to claim on travel insurance?

How long will my insurer take to process my claim?

More on getting travel insurance

Do I need travel insurance for my trip?

What does travel insurance cover?

Meet our travel insurance expert, Adrian Taylor

Adrian Taylor
Executive General Manager – General Insurance

As the Executive General Manager of General Insurance, Adrian Taylor believes in educating customers about the importance of travel insurance so that anyone can kick back and make the most of their time away from home. While no one wants a disrupted holiday, a suitable travel insurance policy can provide a financial safety net for yourself, your belongings and your trip in case things go wrong.