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  • Flexible cover to suit all budgets
  • Discounts when purchasing policies online
  • Various excess options and optional extras

About ING

ING, the Australian trading name of ING Bank, has been operating since 1994, with its national headquarters located in Sydney. Part of the ING Group, ING is one of the world’s leading banks and financial services providers.

Travel insurance is just one in ING’s extensive range of products, including credit cards, home loans, car insurance, and home and contents insurance to name a few.

ING has won several awards for their service and products; including Nielsen Consumer & Media’s Most Recommended Bank Award from September 2018 to February 2019[1], Money Magazine’s Money Minder of the Year in 2016 and 2017, and more.

About ING travel insurance

Aussies heading overseas or travelling domestically can choose from five different levels of cover to suit their needs and budget, as well as optional extras to help you tailor your policy even further.

Comprehensive cover

The highest level of travel insurance from ING provides extensive coverage. Comprehensive travel insurance can cover the following:

  • Unlimited overseas medical and hospital fees, plus a hospital cash allowance (limits apply)
  • Delays, alternative transport and resumption of journey costs
  • Expenses incurred if you have to cut your trip short and go back home
  • Delayed, lost or stolen luggage, personal belongings and travel documents
  • Theft of cash
  • Legal liability

Annual multi-trip cover

Whether you’re journeying for business or pleasure, if you’re a frequent flyer who makes multiple trips every year, ING’s annual multi-trip plan may suit you. This policy covers any number of trips (up to 30 days each) within 12 months.

The benefits and level of coverage in ING’s annual multi-trip cover are the same as those in a comprehensive policy.

Essential cover

ING’s mid-level policy provides cover for the following:

  • Unlimited medical and hospital cover while overseas
  • A hospital cash allowance (up to a limit)
  • Cover for delays, cancellation and curtailment
  • Alternative transport cover
  • Theft of cash
  • Luggage, personal belongings and travel documents cover if they’re lost, stolen or delayed
  • Legal liability

Last Minute cover

ING’s basic international plan offers cover for essential expenses while heading overseas, such as:

  • Unlimited medical and hospital fee cover
  • Legal liability
  • Additional expenses

Domestic cover

Should you be travelling within Australia, ING offers a domestic travel insurance plan which covers the following:

  • Cancellation, travel delays and cutting your trip short
  • Alternative transport costs
  • Stolen, lost or delayed belongings, cash and luggage
  • Legal liability

Optional extras

For specific types of journeys and extra flexibility, ING provides the following additional options:

  • Snow sports This type of extra covers for injuries or losses from skiing, snowboarding, ice-skating and more; including the cost of snow sports equipment, lift passes, ski packs and piste closure.
  • Excess waiver or reduction. This option allows you to reduce the size of your excess payments or reduce it entirely if you need to make a claim. This will incur higher premium payments, though.
  • Additional specific items cover: If you’re travelling with specific belongings that might not be fully covered by your policy (such as fine jewellery), you can pay a higher premium to increase your benefit limit (i.e. the amount you’d get back in the event of a claim). This extra is only available on Comprehensive and Annual Multi-Trip policies.

Terms and conditions apply. Read the Product Disclosure Statement (PDS) for details.

Frequently asked questions

Is ING travel insurance worth it?

Taking out travel insurance is crucial. Hopefully, nothing will go wrong on your travels, but if an incident occurs, the cost can be severe. ING’s travel insurance provides multiple levels of cover to suit different budgets, with additional options to provide greater flexibility.

How do I lodge a claim with ING?

When making a claim, you can contact ING by phone using numbers provides on your Certificate of Insurance (COI), or lodge a claim through ING’s website.

To assist your claim, gather as much information as you can and provide necessary documents; such as police reports, receipts and hospital bills.

Do I have to pay an excess?

There is a standard excess when making a claim, though you can choose to reduce your excess or eliminate it in exchange for a higher premium.

Does ING travel insurance cover seniors?

ING’s comprehensive and domestic policies insure travellers up to the age of 100. For annual multi-trip, Essential and Last Minute policies, applicants must be under 75 years old to be eligible for cover.

What if I’m travelling with children?

If you’re travelling with children or grandchildren under the age of 18, they’ll be covered under your policy at no extra cost. They can travel unaccompanied, but they must have an insurance policy taken out for them in this instance.

How do I cancel my policy?

You can cancel your policy by contacting ING. ING offers a 14-day cooling-off period, so if you cancel your policy within that timeframe without making a claim, you’ll receive a full refund.

How to compare travel insurance

When planning a trip, comparing travel insurance policies doesn’t have to be complicated.

Using our comparison service, you can weigh up available options side-by-side, compare, and purchase cover within minutes. Our service is easy to use, so why not see what’s on offer?

Sources

[1] Nielsen Consumer & Media View Sep’18-Feb’19 (n=11,504) when compared by customers of 18 other banks operating in Australia.

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